March 2024 by Fatima Traore
Quite new to the gym but felt welcomed by all staff members, particularly Jason who is super knowledgeable with all things fitness. He listened to everything I said I wanted to work on and created the best plan - Very patient and kind, book your PT session with him! As well as Stephane, who is a fantastic yoga teacher and made all new comers feels very comfortable.
March 2024 by Carolina Tabares Garcia
Lovely stuff.
February 2024 by Tee
Spoke with member of staff Amin who was completely unhelpful and very blunt. Didn?t really listen to what I was trying to explain. Booked into a boxing class at Wandsworth on waiting list and also booked in to the waiting list for Pilates align at Clapham shortly after just in case I didn?t get into boxing. I had completely forgot to cancel the Pilates waiting list at Clapham as I had gotten into the Boxing. Whilst I was in the boxing class I got off the waitlist and into the pilates class, because I was ALREADY in a class I obviously couldn?t cancel. By the time I had gotten out of Boxing it was too late to cancel Pilates due to just being under 30 mins. I spoke with a lovely receptionist at Wandsworth when leaving the boxing session (this was before Pilates class even started) whom advised me I can call into Clapham to get the ban removed as I go to classes multiple times a week. I?ve just called and spoken with Amin who was blunt and not really listening to what I had to say. I was apologetic for missing the Clapham class and he kept cutting me off when trying to talk and said his decision is final and that?s all he kept saying.I?ve never had an issue with any of the staff and Clapham and everyone is so lovely so I?m quite shocked he was so rude about it. I?ve had the ban removed before with no issue. Really gutted that I?ve had to put in a bad review as the staff are generally so helpful and kind.
February 2024 by Jonathan King
Won't be back here again
January 2024 by Tom Hudson
Kyron at Virgin was really helpful and informative when I enquired about joining this gym
January 2024 by Sam Brown
Great and easy onboarding from Kyron!
January 2024 by Victoria Todd
A great team - efficient, welcoming, knowledgeable about all the sessions - on the front desk help make the whole experience worth the effort!
January 2024 by Alediber
I had requested a temporary freeze on my PT sessions as I would be away on holiday. Unfortunately, I was denied.This decision is particularly disappointing as it seems unfair to be charged for services that I cannot utilize, especially when the circumstances are beyond my control. I had hoped for a more understanding and flexible approach..
January 2024 by Michael O'Kane
There is always one thing not working... the sauna, equipment, a hair dryer...
December 2023 by E Kl
The gym is small and very busy during the day. Then in the evening, for those going after 8:30, there is intense cleaning from 9:30ish making the whole experience unpleasant.Some members of staff lack customer skills - eg the blond lady in the evenings who often seems hugely annoyed when someone shows up late in the day.A note to management:Thankfully, with new fitness centres opening in Clapham junction and Battersea Power station soon, there is now lots of option for local residents too.
November 2023 by Christian Diaz
Recently the amount of kids in the pool and running around screaming in the men's locker rooms has become unbearable. Nothing against kids but Virgin needs to control it, this isn't a public lido. This gym charges a lot for its monthly membership and it's not cool. Do it as a weekend thing or middle of the afternoon, not daily evenings at 5 or 6pm when you're trying to relax in the steam room. Put a control in numbers like you do with the classes! If this continues I'm sure a lot of us will be happy signing up to the Third Space Battersea next year.
October 2023 by Prachi Agrawal
An absolute delight of a place - I would give it 6/5 if I could. Love the staff, trainers, facilities and the vibe of this gym! Super highly recommend to anyone looking to start and continue their fitness journey!Great job team! <3
October 2023 by Jay Davids
Pool refurb is dreadful. What used to be a beautiful, joyful mosaic-walled spa has now been turned into a clinical white and grey space that feels less clean, soulless, dingy and overall just depressing. It?s a shame as it has a great skylight and other than the hot-tub breaking down every five minutes I didn?t see why anything else needed to be changed. A huge waste of money for an overall tacky looking job. Also the new dumbbells are pretty dreadful. We used to have them go up in 2kg increments, but now 2.5kg. Nothing wrong with the old ones so why change. To combine the cable machines into the squat racks has also made it more unpleasant for people who don?t want to step into the free weights area due to it being overcrowded at peak times. Showers seem to be far more often empty of shower gel aswell. The only cable machine in the machine weight area has one side broken and as everything in this club I expect it?ll be about 6 months til it?s fixed. Most of the staff are friendly but for the facilities you get it?s not worth the money.
October 2023 by Tejaswini
Virgin Active Canary Wharf may not be the go-to spot for those seeking an intense workout or a place to train like an athlete. However, it excels in creating an atmosphere of relaxation and tranquility. It's the kind of place where you can escape the demands of daily life, take a dip in the pool, enjoy the Jacuzzi, and embrace the soothing heat of the sauna and steam room.In a bustling urban center like Canary Wharf, the value of such a peaceful oasis cannot be overstated. So, if you're looking for a spot to chill, unwind, and let the stresses of the day melt away, Virgin Active Canary Wharf has your heart ? just don't expect it to be your typical gym experience.
October 2023 by Timothy Miller
Space is always packed here. The new set up made for people holding racks and pulleys for an entire session. Every time I get a spot I?m bombarded by ?how many more do you have?? ?Can I work in?? However this happens at any gym.Most frustrating part is the re-model and the failure to buy commercial grade equipment. Pulley machines already broken with signs ?we?re taking a break? no virgin, give us a break .. the amount of people paying your outrageous prices for this small h-hole. Buy good equipment, do better