March 2024 by YOUNG CHOI
I visited the branch at 10:55 AM on March 2, 2024, for personal matters. Leo was extremely efficient and provided me with the necessary documents accurately and promptly. There was no margin for error, and he greeted me with a bright smile. I am very grateful for his professionalism.If you need to visit the Clapham branch, find Leo. Then you will receive very prompt and accurate service.
February 2024 by Kayti
I called and they had put me through to 3 different people
February 2024 by Vivek Raman
We went in to open a community business account for a university project, having been turned away by the other Clapham branch. Szymon could not have been more helpful and we really appreciated how easily and effectively he opened the account, as well as the transparent subsequent communication via email. Thanks very much!
January 2024 by aisha nuradin
Take absolutely ages to answer the phone . Understaffed and not helpful !
December 2023 by Lynda Newell
Metro Bank i got a new card last week Monday which pat
December 2023 by AMAD Mobile
Useless staff is one thing but clueless manager (chubby lady with curly hair aka panic attack) probably the worst customer service.
October 2023 by Julien Brock
Hello people, went to Metrobank to deposit my coins because the coin counter has been out of service for months. only to be told they can't take it because they can't verify them. ? So metro Bank cannot verify.... money. If I took them to Barclays they would weigh them.This isn't a bank it's a joke , & not a very funny one. Shambles. And the cashier's are rude & unhelpful.
October 2023 by Suzsi Corio - Gmail
Really helpful & friendly customer service at this branch today from both of the staff who were helping us despite the difficulties that the bank in general is currently going through. I hope all goes well for them all in the future.
July 2023 by Juan Camacho
worst bank ever. the employees are always laughing with each other rather than focusing on their customers. anytime you need ANYTHING prepare to have them take forever even for the most simplest task!
June 2023 by Sherry Pinder
Amazing service from Keenan today. He was very helpful and helped me open an account with the Metro bank. He was very professional and polite. Despite a nuisance customer entering the bank causing a scene I would recommend him if you need any help.
May 2023 by Christopher Johnson
I was dealt with in a respectful manner while speaking with a member of staff, I believe his name is Michael. Excellent service and communication.
April 2023 by Andrei Tudorache
The staff who assisted me was Martina.She was brilliant, helpful and very friendly. The best customer service I got.
April 2023 by Caroline Allan
Doesn't even deserve 1 star tbh. Extremely unprofessional. Walked in and was left standing around as if I was invisible. Was finally served, reluctantly. Everyone was In laughs and giggles behind the till. These people are handling our money for crying out loud!Was shocked to see a member of staff walking around in a Durag. Overall, very unwelcoming and as a result will be closing my account and changing bank.
March 2023 by One Chrome
Really bad bank. I had some fraudulent transactions from bogus Uber Eats in another country. Explained to the bank, asked them to block my card and pay attention, because I have no account with these services. They investigated and approved a refund. Yet they allowed several more identical bogus payments to go through AFTER that. They promised to refund these fraudulent transactions five months ago. I call once a month only to hear that the refund will be issued shortly. Still NOTHING FOR FIVE MONTHS.
March 2023 by Jordan Thomas
Staff were helpful and attentive. Managed to get my card printed in about 15/20 mins. There wasn?t a huge queue on a Sunday morning. Feel sad for the employees being right next to the giant coin collecting machine, it?s super loud. Was worried after reading the reviews but I had a good experience