May 2023 by Google user
Large but quiet store with items that you can pick up as required.\\n\\nOften cheaper than Euro car parts for common items such as wiper blades. This store had a choice of Bosch, Valeo or Halfords own brand to choose from.\\n\\nRather quick service and the staff offered to fit for a fee but I declined.
April 2023 by Matti Bates
AVOID AVOID AVOID!!! Absolutely shocking!!! I purchased a battery for £200 which was supposed to be ordered. No phone call to say its in store. So I went to store 5 days later as no one called, where they said we have the battery but can't fit it as the order was cancelled. No one can tell me why it was cancelled. No refund was made either. I asked "if I've paid for it, no refund made, the battery is in store....why can't you just fit it?" They said the only way to resolve is to pay for it AGAIN then wait for a refund on the previous battery (which is litteraly in store and paid for!!!) Why should i have to pay twice for their mistake! So I basically paid for a service and they refused to provide it with no explanation. They said the easiest way to sort is to pay again...i said the easiest way is to give me what ive already paid for and is in stock!! They basically Just took £200 for Absolutely nothing! And to top it off, left me sitting outside for over an hour waiting for head office to sort it which they couldn't. AVOID at all costs. Worst service I've ever experienced in my life. If I could give minus 5 stars I would.Following on from this....still no refund made! I also got the same battery much cheaper at Clarkins.Following on from this........Halfords STILL have not refunded me the full amount and are not replying to emails. SHOCKING. I'll be taking this to the media or trading standards. Litteraly stollen my money.
April 2023 by Peter Brittain
Needed a replacement Ariel for my Toyota, looked on Hartford?s we?d site, able to order in line, placed the order and had various messages, telling me what was happening and what to expect, within 30 minutes it was ready for collection. Absolutely fantastic service, collected minutes later. PB
March 2023 by Tim egan
We were served by Elliot a friendly young man who immediately engaged with us and was positively invested in our needs.We were returning a steering lock which we felt was not really doing what we wanted, this was no issue to him, he came outside to see the car and we explained exactly what our problem was,he then came back with a different model, attached it, showed us the security angle of the item which we felt did the job and we bought it.Next we wanted a car seat he then spent over 15 minutes going through all the different aspects of the model?s on display and guiding us through the changes our grandchildren would go through and which model would best suit our needs, all in all a great experience so well done to both Elliot and Halfords for having staff like this who give shoppers the help and expertise they need and which is unfortunately lacking at a lot of other retailers
March 2023 by D x
Absolute first class service at this branch with special thanks going out to Alex, Sabs, Sam and the store manager providing an excellent level of customer service on 14.03.2023. All were helpful, friendly and genuinely wanted to help by giving good advice + support. Many thanks :-)
March 2023 by Sam Grey
My husband and I visited the Chingford branch one weekend as he wanted to purchase a car battery charger. He had already researched a few brands and models but wanted an expert opinion before purchasing. Staff are very busy in the shop especially on weekends so we were very impressed with the amount of time that was given to us by 'Elliot' that day. He had so much knowledge based on the product we were looking for & on others that were comparable that it made our decision so much easier to make. Unfortunately Chingford didn't have the one we decided on but Elliot checked other branches for stock to point us in the right direction & gave us other options to purchase.The level of customer service shown to us on that day was phenomenal - thank you Elliot for all your help!
January 2023 by Nathan Rosel
Stephen & Nwandu were extremely knowledgeable and helpful. They showed the level of customer service I wish the rest of the world would take note. Couldn't reccomend them highly enough! Thanks gents - Nathan Audi a4
January 2023 by James Geller
Giving a 5 star review for Sam and Max at Chingford Store. They turned what would have been a zero star rating experience round. I rang the simply awful offshore customer service line which is a total oxymoron. I wanted the brakes repaired, I was booked in yesterday. I took time off work and dropped it in then was called back and told nothing could be done for 3 weeks? as there were no repairers employed over Christmas, which I had been told at the outset I would have gone somewhere else. Sam saw me walking out forlornly with the unfixed bike and asked what was wrong, given it was quiet she asked Max to look at the bike there and then and the brakes were fixed within the hour. Simple common sense approach completely changed my view. Halfords management if you read this you need to overhaul your customer service line. It must put more people off than it helps?.
January 2023 by E R
Came into the store to buy a bulb for my headlight and both Sam and Max were great! Really helpful and fitted the headlight for me within 5 mins of me walking into the store - amazing customer service from both of them.
December 2022 by Carol Belizaire
I?ve had the most appalling experience?.On the 11/12/22, I ordered a wing mirror for my car, at the time of placing the order I was told it would take 2-3 working days to arrive. 6 days later I called to ascertain the status of my order and was told that there?s a delay and I will receive it on the 20/12/22.Today is the 22/12/22 and still nothing. So, I called again and was told they have no idea when I will receive my order, meanwhile I cannot drive the car!So we went to Euro Car Parts, who were able to help me.The reason why I needed a replacement mirror is because someone stole it from the vehicle.I?ve given Halfords a 1* but I wish I could have given them a 0*
November 2022 by Peter
I went into Halfords Chingford to get some advice re buying a roof box and bars. I was served by Brandon, who spent a fair amount of time telling me relevant options after looking at my car and listening to my needs. I felt that I was being properly served and was a valued customer. I did not intend to buy today but given all the information I made a £400+ purchase. Thank you Brandon
November 2022 by Lauren Anne
Ordered online abs was available for pick up when I got there 20 minute later. A lot wicker than the time predicted. Battery was fitted straight away, no waiting around. Very good service!
October 2022 by Lauren Dean
I?m writing this review on behalf of my dad, he?s asked me to do this for him.The other day my dad visited the Chingford branch to purchase a new tool set, he had told me it was a great experience and that Max helped him above and beyond. He would also like to point out that Max was very friendly and kind too for the time taken to help him??Great customer service??
October 2022 by Mohamed Hanif
Had a small issue with my vehicle and the manager Adam (manager) without hesitation helped me to his maximum ability!!!Really good customer service and very helpful.Will be returning in near future purely based on the service I recieved today
September 2022 by Sivakumar Venugopal
Definitely not worth it, try decathlon in the same complex for better deals and good customer service.
