March 2024 by Nicola Chapman
I used vision express for the the 1st time & staff were nice & friendly. Both glasses were ready in a week which was quicker than expected. A few days later I realised there was an issue so went back expecting a abit of an issue but to my surprise I spoke to a lovely lady called Krutika who immediately made me feel comfortable (didn't make me feel like I shouldn't complain) she went through everything for me & within a few hours had it all sorted. I would definitely recommend vission express they have a wonderful team, I will stick with them permanently from now on. ?
March 2024 by Charlotte Drew
No one ever answers the phone !
February 2024 by Burcu Can Çetin
Me and my son had appointments today at 12:25pm and we arrived around 12:30 and waited in the queue of 6-7 people then we weee told that our appointments were cancelled as we are late for more than 10mins! I do not think this branch is well managed and there is not enough staff. In addition, I had phone calls from Vision express around 5-7 times asking if I would cancel my appointment! What a disappointment. Not friendly and not positive at all. Big disappointment!
February 2024 by Amanda Carter
I would like to thank Martin for taking the time out of his day to go over and above to help track down my order. Sadly the order wasn't found but Martin found a solution in order to rectify the situation.
December 2023 by Afrodita Miculescu
The worst vision express services in London. To be avoided!
November 2023 by Philip Chang
good speedy service but if you try to phone them it rings for a short while and fails to connect.
October 2023 by Keryee Pang
The store manager is very involved and efficient. Love how calm and well the store runs and feels.
September 2023 by Ana Freitas
Jade and Natalie helped so much!I was struggling with my frame size and they were very understanding!Jade was very helpful and booked an eye test for me and that helped making things clear (no pun intended)Natalie was very patient while I was picking up my frames and even helped me decide which one suited me more!Also, thank you to the blonde optician with a lovely red skirt! She was the one to spot a slight change on my prescription.Thank you, Vision Express team! I'm satisfied ?
September 2023 by David Scott
Clean tidy store Good selection of frames Helpful and friendly assistive personnel
April 2023 by Heidi Marie Allen
Worst customer service. Been on a lense subscription for years, when I asked them to cancel my subscription after my next delivery they misread it and cancelled it altogether. Instead of fixing it they told me to place a new order. Similar things have happened previously, they clearly need training or Specsavers doesn?t know what customer service is.
April 2023 by New Lightup
Sophie (Bromley store) did an amazing job of fixing my glasses during my lunch break. She replaced the missing screw and tightened both ends. Very happy because I love my frames which were quite dear, so didn?t want to have to get new ones. Great job Sophie!!! Thank you.
October 2022 by Lea Flower
I had to collect my glasses today in BromleyI was served by Lucus, such a friendly, polite and helpful assistant. Nothing was to much trouble for him, he had great customer service skills, a good sense humour and was very professional.Defiantly a great member of staff that made my visit much more enjoyable..
September 2022 by Jerrel Powell
Met a wonderful sales) customer service lady. She was very helpfulThe service was excellent A1
September 2022 by Terry Henney
Hi very good picked my glasses last Saturdays very helpful waiting for. My new glasses to arrive thank you
August 2022 by abby mt
Everything was perfect from the eye test to the closing of the glasses, one of the staff Sophie was really helpful she was also very quick which saved us alot of time, and the glasses she chose was perfect really appreciated her help.overall service amazing as always thank you
