March 2024 by Mary Thomas
About 18 months ago I bought at great expense designer frames. I have been back numerous times as they do not sit well. 4 weeks ago the lady turned the frames in so tight they caused damage to my head. (There is metal on end of frames)Bleeding and quite deep dents . The "smug" assistant today informed me (smiling) I would have to pay for new frames AND lenses. I asked if I can just replace the frames I chose a pair for 49£. He said no sorry madam. I am not happyNor am I finished with my complaint. My eye sight is compromised as glasses wonky and useless . Thanks spec savers
February 2024 by Kym Mckeag
Specsavers were great,,got my glasses in 2 weeks,there are lovely helpful staff
February 2024 by Anthony Witcombe
Excellent service from start to finish. Will definitely use Bromley store again.
February 2024 by imagesby BONGO
Excellent, efficient service. All of the staff are very professional and friendly. Maria Cordetta my optician was brilliant and I will be using the Bromley store instead of my local Orpington store from now on. Thanks to everyone who looked after me on Monday.
February 2024 by abba johnson
Chole and Dominic very pleasant and helpful team! Always?
February 2024 by Denise Love
I visited Specsavers in Bromley 6/2/24, I cannot fault the service I had in anyway.I was really worried about my eyes, the tests the scans and the reassurance I received was amazing, also great offers on glasses.I cannot recommend specsavers enough.
February 2024 by Sashmika Sakthikumaran
Been a customer at Bromley Specsavers for over 10 years now and the customer service I received from Irfan was probably the best of all times! He really took time to go through all options suited to me and talked me through all the pricing- he was so polite and knowledgeable, such an asset to the team at Specsavers.
February 2024 by S M W
Was left waiting after not being booked in properly but when I approached Chloe and told her she was very lovely and sorted it out quickly for me. My optician Zainia was brilliant, so warm and friendly would definitely recommend ?
January 2024 by S Shahin
Firstly, the staff lack warmth and friendliness. I was there for an appointment for my 6yr old. Staff clearly lack experience in how to speak to kids and manage a childs appointment. Secondly, we left without completing the eye test, as our appointment was at 1.35pm. We waited 15min for the pre-test, and was then told to wait to be seen for the eye test, had I not asked they wouldn't have told me that the wait would be another 20min. Whats the point in booking an appointment if you cant be bothered to see your customers on time! I booked at 1.35pm for a reason, I dont expect to be seen at 2.10pm. If you have such a delay then tell customers as soon as they walk in, so they can decide there and then if they want to wait or if they want to reschedule. No consideration for people's time at all. Won't be going back!
December 2023 by Zoe Arshamian
This 5* is solely for Chloe the manager. I can not recommend her enough. After a bad experience with 2 other people who didn?t listen or follow through with what they said they would do, she went above and beyond for me. I will be returning just for her care and attention.
December 2023 by Joyce Evans
New frames, don't have nose grips. Because of this my frames slip out of alignment without me noticing, this movement causing problems with my sight, I cannot focus properly, reading makes my eyes water when trying to read a book out of focus. When frames are pushed back up and held in place vision is much better.I have used verifocal lense for many years, the same happens with old frames when they slip, I cannot see clearly.
December 2023 by Rob Ward
Very good eye tests by skilled staff. Very Very busy- always.Sanctuary downstairs, much more peaceful.
December 2023 by Kami In
Generally good service with appointments on time. Never purchase glasses here though as Glasses Direct is much better value.
December 2023 by The Holiday Taylor
Would recommend bromley Specsavers to family & friends. Customer services was to a high standard on my last unexpected visit on.the weekend
December 2023 by Colin Latham
Have been with them for some years now and I can't fault them staff have always been polite to me and the service is spot on .