January 2024 by Christine Ryland
A bit of a wait today as there was only two cashiers working.
January 2024 by Dejmon 007
they don't respect the customer,terrible Bank
December 2023 by Abhinav Agarwal
For a bank whose selling point is personal contact, branch service and face to face contact it does a poor job of providing basic services quality service. The staff don?t understand concept of service with a smile and like to throw the rule book at you. Visisted beach for locker service. Was told have to wait for 2.5 hours. Did not see a big crowd.
November 2023 by neil berry
Brilliant service. Anton sorted serious phone and account issues. Nice lady from Canterbury also.
September 2023 by Mariessa E
When you come to this branch they are always having a chat and not attending to customer like people ha e go all day to wait while staff chat and laugh like their having a coffee morning. I could let it slip if it was a one off but it all the occasions I have come to this branch. They can also be quite juvenile and rude in their remarks to customers. They need more custumer service skills. Or the mangers need training in Management
August 2023 by Francesco Tovarisch
The branch manager should teach some manners to the branch staff, some of them have attitude problems (particularly asking me where I come from and why I have an accent when after 5 times I start to be uncomfortable )
July 2023 by Aurellie Ndosa
I will never come to this branch again. Most of the staff clearly don?t know what they are doing, poor customer service. Leaving customers waiting around while they chat and joke amongst themselves. This store would benefit from staff having actual training in customer service because, yuck
June 2023 by KatoreaMarie Stone
June 21st, I wish to praise your employee Amy, a very good employee and also advises on other options.
May 2023 by Kiera Butler-Napier
Because I lost my card as well can you give me a novel one please
March 2023 by Gina Buxton
Visited Bromley branch this morning to sort out various issues when Samuel saw me waiting and came to help. Samuel was so helpful and made everything so effortless! Cannot thank him enough for all his help today, nothing to much for him - so professional, polite and knowledgable. Thanks again would recommend this bank / branch after todays experience and will be switching current accounts.
February 2023 by D Hjm
Very helpful staff Emilio in particular really tried his best to help me with my bank account.
January 2023 by London lynn
I know a lot of people have given bad reviews but I honestly have not experienced bad customer service. Yes the lines are long and yes the systems are slow but so is pretty much every bank on the high street now a days. From my personal experience, I don't go in there if I know I'm in a rush and stay patient and calm while waiting. I am happy with the service I have received from the staff who have served me. The bank opens 7 days a week, which is a life saver to someone who works un sociable hours.
January 2023 by Devin Ibanez
If you are considering this bank for in person service please do not waste your time. The absolute worse experience I have had at any bank and it isnt even close. And that is saying something because the customer service standard at the competitors isnt exactly elite.I had over an hr of my time wasted trying to open an account in person. After confirming at the very start of the appointment that I would indeed be eligible and patiently waiting for them to scan documents that were not even necessary to scan I was told after an hr plus of waiting that I could not open an account.I had to explain to a manager that I was in fact eligible and that it was in fact confirmed by them themselves that I was. They admitted it was completely their fault as they did not have a basic understanding of the UK rules. I left immediately after that.I repeat please DO NOT use a bank that doesn't even have a baseline understanding of the country it is operating in. Worst bank ever. ESPECIALLY for in person service.
December 2022 by A F
I wish I could give zero stars. Metro bank are so incompetent. I moved house in July and the so called business manager Emma Rabarts did not update my address despite emailing for MONTHS. I now want to discuss a loan and the person who is in charge of business accounts does not have a phone number on the system. Customer service have emailed him to call me and yet no response. You call the branch and it goes to Customer service. Closing my account ASAP. Account moved to mettle who are A1 thus far.**Do NOT open a business account with metro bank. **
October 2022 by thouheed maricar
The worst customer service on the bank in Bromley,To get the access to my safe box, they took my Name and phone number n said will call you, then they call me after 20 minutes asking me to make my way back to the bank, it took for me to come to bank 12 minutes,They said we can wait only 10 minutes to come back. Then I have to waited 2 hours to take me in,In the bank aren?t busy at all,They made me very upset and angry,Never again to this branch.
