November 2023 by nausheen taj
One of the best service we got from the staff,Great experience for my daughter to got first time pierced ????lots of love to the lovely lady Jennifer who served us at store
September 2023 by Lucy Richardson
i had an amazing experience in this store today! All the staff were very helpful with helping me selecting products and overall made my experience amazing! I will definitely revisit this store! I didn?t catch the names of the ladies that helped me today but they were all so amazing with helping me choose the correct products for my nose piercing! Thank you so much!
August 2023 by Char Dizz
I came here to get my daughter's ears pierced. Only £24, which is a bargain compared to all other ear piercers. As it was a lot cheaper, I was unsure. However, mine and my daughter's experience was absolutely fantastic!ELLIE pierced my daughter's ears (she is actually the manager of the Lakeside Lovisa), and she was amazing! She was kind, friendly, answered all of my annoying questions and took her time to make sure that my daughter and I were happy. She was just great at her job, very professional, and easy to talk to.I was very pleased that I picked Lovisa to pierce my daughters ears, so thank you ELLIE for such a fantastic experience.
August 2023 by Alex Ashlee
1 person running the whole shop this morning, back room door wide open, till left empty. 2 people in the queue waiting to be served for 20 mins while the one colleague was piercing someone?s ears. Not even an apology or sorry to keep you waiting. Really poor customer service.
June 2023 by Ann Holmes
A,good selection of reasonably priced dress jewellery, my grandaughter bought bought a lovely bracelet & I bought a pendant.
May 2023 by Kerry Brown
Yvonne, you are great! Thank you so much for taking the time and having the patience to answer all my on-going questions last week.After doing my research into the piercing, I had my Helix pierced last week by Yvonne (all went well, and healing nicely) I then went back today to have my lower Helix pierced (managed to have it done by her again ?)I cannot fault the customer services, the Cleanliness of the store or how well I was treated.They have beautiful items for sale and it's all great value for moneyI will be back (sorry Yvonne ?)Thank-you from one very happy and pleased customer
May 2023 by Elyse Mosdall
Monique pierced my young daughters ears. Was friendly and polite and all round good service from her!
March 2023 by Mel R
I didn?t catch the 3 ladies names who were on shift today but had such a good experience. I called beforehand and couldn?t get through so they called me straight back and said there were 2 piercers in to be able to pierce my daughters ears. They were very helpful and great with my daughter. She was very fidgety but they didn?t give up, they carried on preserving and managed to get the job done and they were spot on perfect. Great experience would definitely recommend to others. Thankyou so much! X
March 2023 by Teena
Completely rude staff lacking etiquette which spoilt an otherwise pleasant experience. I purchased an item and confirmed this would be a gift. The tag was removed but I had to repeat myself as the actual barcode including the price was still left wrapped around the bracelet. The poor attitude of that assistant by failing to apologise for her oversight and the fact that she felt the need to make a face at her colleague when she thought I was not looking was quite shabby. Both need training in dealing with the public and I echo the other reviews confirming the poor standard of customer service at this branch in The Glades.
January 2023 by Gabriella Magnani
Good products & good prices but had experienced terrible customer service when I accidentally spilt some water on the shop floor. I noticed a roll of tissue by the ear piercing station so used that & did my best to clean it up before continuing to browse. A staff member proceeded to grab the same tissues and wipe the floor over whilst rolling her eyes and muttering slander/curse words under her breath (WHILST IM STILL IN THE SHOP). To avoid an argument I left without purchasing anything and I am reluctant to return.
October 2022 by Irene Maria Zedda
If I could give -10 star I would.I took my 4 year old to get her ears pierced as she been wanting to do it for some time. The fact that the staff was incredibly rude and with absolutely no people skills could have been overlooked at if we actually got a good outcome at the end.The first person that served was so miserable, spoke in monotone, never said please or thank you. I know some kids can be very annoying some times but I can assure you it was not the case with my daughter however the lady that served us seemed very annoyed by every slight movement or breath from my daughter. My daughter would rest her hand somewhere and she would PHYSICALLY push her hand away.The second person that actually did the piercing was way more pleasant than the first one but still no patience and no understanding. My daughter was crying after the piercing and was told ? why are you crying, you just got what you wanted?. Shocking.The lady tells me ?we gonna do both ears at the same time so it?s done quicker? and I thought: great, sounds like a good idea? she calls over another colleague to do the other ear and she looked worried, like she didn?t want to do it.Well this last lady completely messed up the hole, missed the spot and also did not did it all in once so it must have hurt like hell.I had to take the earring off and I will wait for it to heal so she can do it again.I got a refund at the end but I just think this place is absolutely shocking. You are dealing with customers, sometimes children? do you not train your staff to make people comfortable?I am sure the other person was not even trained and she still pierced my daughter?s ear.You deserve to be sued.
October 2022 by Robyn Van Niekerk
You should perhaps update your closing times to 4:30pm as I visited on Sunday at 16:40pm to quickly buy an earring as I had lost mine. For your staff to tell me they close the shop 30 minutes early to clean the shop.Very bad customer service and attitude from the girls in there
October 2022 by Shani Madhu
I went to get my youngest daughters ear piecing done yesterday . All the staff members were really nice and so helpful. They waited patiently untill my daughter settle down . Store was really busy but the team were handling it well .
October 2022 by Meatloaf A
Affordable and very gorgeous earrings but the employee was rude to me. She just took the earrings I was holding on my hand while checking out other items and placed it back on the shelf without saying anything. I was like ? and she said ?oh do you want to put it back?? and i said ?no i?m buying it? and she took it from the shelf and handed them to me. It feels like someone just took your phone in the streets and run away with it. Soooo annoying. I think she got irritated because I was there for good 15-20 mins looking for the perfect earrings for my piercings and it?s almost closing time for the shop but I wasn?t the only one there and I was also in the shelf where she was sorting the earrings! It was as if I wasn?t putting the earrings back to it?s home after checking! I felt embarassed of what she did. The one on the till was very nice and approachable and made a lot of greetings but this one, totally different. I wasn?t even asking for assistance, I was just there thinking what to get. In the end I got all the earrings on my hand and paid everything just to get out of the situation. ?
October 2022 by Lay Playz
I would like to commend a young lady at lovisa in bromley the glades. Today 26/07/22 I reluctantly gave in to my 8 year old sons wish to have his ear pierced. We were offered very good advice from a young lady who treated my son with the upmost care and provided some of the best customer service I have ever experienced! Sadly I did not get her name but whoever you are you should he commended by your employers for such a great customer experience. Thank you
