February 2024 by Alkaline Lifestyle
Nice, friendly customer service
February 2024 by Mabel Lorena Barrera Arias
Congratulations for the best customer service I?ve experienced in London. The ladies who were working today at 1:00 pm, they are amazing! First day the store was empty, I was looking for a new foundation, nails polish & blush. The lady gave personalised advice, tried de products & teach me to apply it at home. And today the store was quite busy, I was just looking for some blush & concealer, but I have got same experience. Excelent & experimented team who make the shopping experience unforgettable.Also brand is high quality & affordable prices.
January 2024 by Adam Thornton
Staff are very rude. Seems to be a common theme judging by the other reviews
December 2023 by Aneesa Zamani
Went to the shop during festive season and was met by a racist shop attendant. Ignored my sister and I yet offered help to other customers within seconds of entering the shop. Zero eye contact with us and was rude. Never going to that branch again
December 2023 by M Z
I had a terrible experience at that store in August. The salespeople were incredibly rude for no reason. We were just having some bubble tea in sealed cups we brought with us, and when we went to throw away our cups outside the store they told us off about their sensors.They then yelled at my 9-year-old cousin as well. When we confronted them about it, they got all defensive and kicked us out, even though I was being totally respectful. They even threatened to call security despite being super polite about it.They didn't even have the decency to apologise for their awful behavior. Never going back to that store again ? they've lost a customer for good which is sad because I live locally.
October 2023 by Emilia W
I don?t usually leave reviews but I was extremely happy with my purchase today. I?m not sure of the name of the lady who helped me but she helped pick out a lip liner and gloss which has been quite difficult for me because I can never seem to get the shade right especially for the liner. I was extremely impressed when I used them both because the shade was exactly what I wanted and wasn?t too light/too pinky which is what I was trying to avoid. Overall very happy :)
June 2023 by Tiana N
manager in store was extremely rude to my friend for no reason, doesn?t know how to colour match people or colour, so thankful to other colleague who was so polite, made me feel comfortable and correctly matched my skin.
May 2023 by Abhishek Singh
Worst customer experienceStore manager Alexandera was very rude.I bought some stuff and returned later but money has not been refunded till date (4 months )during refund process store manager Alexendara didnt allow me to touch the card to contact less machine for refund process and due to which money has not refunded back yet .I wrote to customer service but no response yet.
May 2023 by Girl From London town.
Nice store, but i just wanted to look. It is very annoying when a sales assistant pounces on the customer the moment you enter the store. Other kiko stores are like this, and it's very annoying. Just let the customer come to you if they need help.
October 2022 by Leigh L. Hill
I went into Kiko in Bromley and was served by FRANCESA , who is absolutely wonderful at her job ! Her customer care and attention to detail is fantastic ! The store was busy when I went in but she assisted me with choosing presents and between helping me she was helping other people and focused on the customers at the till alongside her colleague , who is equally brilliant at her job too , because ELIZABETH was also busy and helping customers. They are a great team. Beautifully made up , their skin and make up is flawless and they are a great advert for the kiko products. Whilst I was waiting to pay , lots of people were commenting on their make up and how great they looked. Such lovely people and so patient and attentive.Francesa helped me choose presents for 4 different people and then helped me with my own products all whilst attending to other people ..super service and Kiko Bromley has the best staff , I have never been in there and not recieved excellent service from excellent staff.A big thank you to Francesa again who is a lifesaver because I didn't have a clue about products and colours but she was amazing.I highly recommend this store and I hugely appreciate Francesa and Elizabeth for making the shopping experience enjoyable !Well done Kiko in Bromley, you are getting it so right with your wonderful staff !Leigh :)
October 2022 by MSB
This is my first time entering this shop, and I am.very happy with the products I bought.
October 2022 by Shohreh Sharif
Quality products with reasonable prices. And staffs are always happy to help you choose what you are looking for
October 2022 by Maya Daley-Allen
Wanted to say a massive thank you to Monique and Samira, if was my first ever Kiko experience and thanks to them it definitely won?t be my last!! So helpful, kind and without a doubt the most knowledgeable when it comes to makeup. Came for a browse, left with a bomb foundation that outdoes the one I casually wear by a tenfold!!! Stay awesome girls!!! I?ll be back shortly ??
October 2022 by Iram Khan
Staff are really friendly and helpful. Love the makeup from here. It's always reasonably priced aswell, one of my faves to go for when I need a good lippy or nail varnish. Also the store is always clean and has a good aesthetic.
October 2022 by Clare Skillen
Sales staff very helpful. Gorgeous range of products and no more expensive than other shops, especially with the special offers. I'm a convert!!!!
