January 2024 by Flic Allen
Really helpful guys who helped me switch over from 3 and put all my data on my new phone. Good price for monthly contract.However, whilst he did explain he would do a hard search on my credit, I didn't know this would affect my credit rating so I agreed. It's brought my credit rating down 78 points and now shows up on clearscore. A hard search is only meant to be used when applying for credit. As far as I'm concerned, a new contract is not credit. I am paying for an ongoing service. Not sure If they do this to everyone but it's really annoyed me.
December 2023 by John W
Helpful with replacement after theft of phone. However I was a BT Broadband user; they persuaded me to change to EE (I am aware that this would have to happen in due course anyway), but treated me as a new customer rather than a transfer from BT. As a result I have not had email access since 18th December 2023. No exaggeration; I have spent at least 6 hours trying to sort this out with BT, EE and also a memebr of staff in the shop but still without emaill acess. No sign of this being sorted soon. As I am self-employed, this may result in loss of business.
December 2023 by Nigel Schultz
Good help last evening.
December 2023 by Mr Crobar
Friendly helpful staff.
October 2023 by Kay Higgins
Very helpful staff, got what we wanted no bother.
October 2023 by Chris Riches
Asking about a phone for OAP aged 75 very helpful
September 2023 by Kev T
I popped in here to see if they could better any deals that I had been given by EE Customer Services on the phone but their systems were down so they were unable to help. I know it wasn't their fault but it didn't help my cause for going in store. Staff were nice & friendly & could not apologise enough for not being able to help me with my enquiry. I would pop in here again, if I am in the area.
September 2023 by Johann Bekker
Usually good.Ive Been sitting here for 30 minutes. 4 employees in store. 1 busy. Other 3 not helping me. Am I invisible? ?
July 2023 by Funki Foods
Been back and forth to this store 6 times over the past 2 weeks due to my phone being broken.The team here have been hands on and tried to help me.Huge disappointment at how poor the service is from the repairs team!(3rd time sending my phone off today for repairs!)Staff at EE Bromley are super attentive being in the store so much over the past 2 weeks I've seen how well they handle all customers, whether they're happy or unhappy ones!
June 2023 by Emily Dobridge
Extremely unprofessional and rude staff. I tried to get a replacement sim and after speaking to customer services (who were extremely helpful) they verified my details and said they have authorised and left a note on the account to say I can come into store and collect a new sim. When I went in I was refused a new sim and the staff were incredibly rude to me.
June 2023 by Marion Robeson
Immediate service: no waiting for a member of staff. Unfortunately they were unable to help with my problem.
May 2023 by Lingjuan Ma
Very odd rule implemented by very rude staff. For a SIM replacement, Holly is adamant she needs to see passport or driver's license, and customer should understand the rule. I then spoke to EE online customer service. Whilst regional policy varries, a form of id is generally sufficient. Holly, please explain to me why my company photo ID is not sufficient? Anyway, the online customer service is very efficient. I would give 0 star to this EE branch if there is such an option.
May 2023 by Kathleen Stratton-Collins
I was very pleased with the assistance I received from staff at EE shop in the Glades recently. Thank you
April 2023 by Ashley Finney
Plenty of staff and the young girl who was helping us was very helpful in trying to find a good deal.
April 2023 by Frank Greenwood
You'll find the staff here are either too busy chit chatting, slumped over the counter, busy playing games. They couldn't care less about any customer service,. How is no one from head office reviewing the in-store ccctv?? Tried to speak to this branch for the past 3 weeks the same crew are always rude and couldn't give the time of day,. It's like trying to hook a deal with a back alley mob
