November 2023 by Bianca
Have been a client here for years, however I stopped but my mother still went there. The ladies are very unprofessional, not opening on time, rude and always charged her extra because she could not argue the price with them due to language barrier. I am extremely upset especially because last time she had them done, came home with her skin all chopped around the nails. Absolutely would not recommend!
August 2023 by Maria Underwood
Had a wax session for my upcoming holiday. Laura was lovely and made me feel relaxed. Would highly recommend xx
June 2023 by Edna Z
My first time at Diva to have a pedicure and I am highly disappointed. I walked in and I was told to come back at 1pm because I did not book, which is fair enough. I returned back at 12.45pm. The lady who attended to me was not friendly at all. It looks she is in a hurry. She hurriedly cut my toe nails and shove my feet into the water and said 5mins. I asked her that if one wants to do manicure/pedicure how much. Instead of responding to my question she just cut in saying they don?t have the time to do both even though I was not doing both, just checking how much. The chairs one sit on for pedicure it were very dirty you would want drinks on them. 5 minutes turns into 20. Very poor and unprofessional service. Thank you.
November 2022 by Nena RW
Wouldn?t go anywhere else for my SNS ?
August 2022 by Noopur Julka
I visited Diva for the 3rd time with my mom. The experience was just bad. We made appointments and were looking for a mother daughter day. The appointment started 35min late for me and an hour late for my mom. The pedicures ended at same time making me feel my mom got a compromised service. The massage chair was broken and the temperature inside was extremely HOT. they had one fan and as soon as a customer started the service, they moved the fan. We were out of water and they said they don't have any - and I noticed stacks of water when I visited the washroom. Overall, we didn't enjoy at all. Worst yet, at payment, we were expecting a bill of GBP 95 and she quoted GBP 127! And I pointed her to the board and she said prices go up, don't they? When I asked her the breakdown it appears even with her - make in the moment prices - the total was GBP 113! So I Kinna felt cheated there. You can't publicise a manicure for 25 and charge 35! Unfortunately, I will never return to this place.
July 2022 by Nikki Teideman
Lovely staff but the quality of the gel nails meant that they didn?t even last a week - over priced and very disappointedService: Pedicure
June 2022 by Leven?ia Nanasi
I wanted to get some information before making an appointment, the lady who was working there was screaming across the room because she didn?t want to come to the welcome desk to talk even though she was up, so of course I left.
June 2022 by Hannah Foster
Go here for my eyebrows and today my nails.. nothing less than a 5 star service, the ladies are lovely and talkative and attention to detail was absolutely perfect! Done exactly to the picture even down to the amount of butterflies on the nails!! Every step is checked for client happiness! Amazing service all around!Services: Waxing
June 2022 by Alexandra Lattimore Lee
Avoid this place. I booked manicures and pedicures for my sister in laws wedding. When we arrived we were told the appointment had been written down for the following day- fair enough mistakes happen. They asked them (sister and mother in law) to come back in half an hour which we did, when we returned back they made us wait around, there was no politeness or telling us how long we were going to have to wait. They left me standing for nearly an hour and after this we just gave up. The ladies in there were really rude. They didn?t engage with me at all (I made the original booking). They didn?t make any effort to try and get to my sister in law (the bride). The staff were really disrespectful and when I called them to complain about our treatment afterwards they refused to take any responsibility and basically told me ? tough.Services: Pedicure
June 2022 by Lia Sarris
I highly recommend you treat yourself to a facial with Laura, she is absolutely amazing, she is so gentle & caring. I have psoriasis on my face since seeing her my face has been clear which means I haven?t needed to use steroid creams. my skin looks & feels tighter it?s a great natural alternative to Botox. My skin has never looked so radiant & smooth. Best facial I?ve ever had.
May 2022 by Melis Çetin
I went here for the first time. I wanted the gel nails that I had done before to be removed and a manicure done. They put my hands in a bowl of acetone, a transitive attitude. I guess they didn't want to deal with. My hands are dry and peeling. I told the employee that this is not true. got angry and left me. 2 hours for gel nail removal and manicure. Because she was constantly leaving one customer and starting to connect with another customer. this is the first time i write a bad review for a company. Do not go there for your own goodService: Manicure
March 2022 by Tari Otobo
Great customer service, and a lovely manicure and pedicure.
March 2022 by Louise Roberts
I had been going to this salon for my nails for 2 years, the last experience has made sure I won't be returning. I booked an appointment for a pedicure and manicure but when I arrived both technicians had clearly only just started on 2 other clients. I was told to sit in the pedicure chairs and waited an hour before they started on my pedicure. When I pointed out my appointment had been an hour earlier I did not receive an apology and the staff just laughed, said the person before had 2 broken nails and that's why there was a delay and said doesn't time fly. Clearly they had taken walk ins and totally disregarded my appointment, as 2 broken nails would.not add an hour to an appointment.The quality was also very poor this time, with my toes chipping off within days (normally last at least 2 weeks) and the SNS chipping after a week (normally lasting 3-4 weeks). Extremely disappointing customer service after using them for so long - they obviously don't have any regard to customer loyalty.
March 2022 by Mary Corrie
Fantastic friendly and professional staff, nothing is too much trouble and exceptional value for money. Definitely the BEST pedicure I?ve ever had!I?ve been here several times in the past and my daughter comes here all the time, we?ve never been disappointedService: Pedicure
April 2021 by Claire Westcott
I absolutely love going to Diva Nails. It must be the best part of a decade since I started coming here after forever being let down in a nail bar. I regularly have acrylic or SNS nails as well as have other treatments such as lashes and my eyebrows waxed and when I really need a pamper I enjoy the pedicure, with the massage chair on of course. I love the vibe in the salon, always positive, friendly and chatty. I often see other regulars in the salon and have a natter with them too which adds to the experience. If I ever break a nail I rush myself off to ?nail A and E? as I call it and Laura and the girls always do their best to fix or replace my nail as soon as I can there. Great service and always appreciate the efforts everyone goes to for us customers.
