September 2023 by Allyson Rodway
Day Lewis have never let me down with my repeat prescriptions. They are always courteous and helpful. Please remember the pressures pharmacies are under. Sometimes a little patience is all that's needed.
May 2023 by rebecca edwards
Great pharmacy, I needed a blood pressure check and they did it quickly and were very helpful and friendly.
April 2023 by Jayne Kormendy
Shocking customer service, I have tried to telephone twice today regarding my prescription, I spoke with Loretta who perhaps could do with some customer satisfaction training, the line was so bad as she was dispensing medication as she spoke , I pointed out the noise was magnified on the speaker, she stated she was to busy , tried to call back after prescription was delivered & her tone was rude, & abrasive, we always seem to have issues with this chemist , my job was customer service & I would never of been allowed to speak to a customer as she did, let?s hope things improve & head office take note, last time we went in they were doing training with there staff, perhaps more is needed, I?m afraid of this had been an elderly person they would not of been able to hear her or get there point across, dissatisfied
April 2023 by Paula Johnson
Awful service from the pharmacy. Always queues, always Items missing! Assistant behind the counter has a thank less job but always smiling and helpful luckily.
April 2023 by Patricia Norman
There is no system at this chemist. My medication should have been ready 4 days ago. Not made up and also short on the prescription. I am then asked what drugs are on the prescription in front of other customers. This is private. Day Lewis you need to get your act together fast.
April 2023 by Ruby Monnery
I've found this pharmacy very helpful. Some more helpful than others but one member of staff went out their way to help me with getting an emergency prescription when boots wouldn't. They phoned the drs and chased them for the right prescription. I'm physically disabled and a wheelchair user so it's not always easy for me to get around and chase everything. So having the help of this staff member especially when the shop was so busy made my day. I wanted to share on here to show how one member of staff can make the difference in a day.
April 2023 by gary rumbold
I am not going to go into this latest sorry episode but I can only say the service I have received from these ? is nothing short or remarkable. A level of consistency that I have never experienced before in any business . Clearly they give no systems , processes or management . Day Lewis should be ashamed .
April 2023 by Kim Hewetson
The staff are very rude.they take forever to serve you they never answer the phone all they say is your prescription is not ready. The worst pharmacy ever.
April 2023 by Paul Taylor
dont answer the phone ever
February 2023 by Catriona Raven
When it works, it works. BUT about 25% of the time, they fail to deliver, not just once but several times.My very elderly Father's meds were ordered a week ago, and were guaranteed to arrive yesterday (Thursday), or today. Well it's 7pm and we are left hoping they arrive tomorrow - a Saturday !!!!Edit 1 :Nothing arrived on Saturday. So 3 days late and the meds won't arrive Sunday. So left 5 days waiting. Hoping meds will last
February 2023 by Fred Clark
Generally we have ok service from store except where our ( my Wife And I) dosset boxes are concerned. Initially it was agreed that these would be delivered. To date these has not happened and each month I have to go into the store to collect them. Regrettably each time they have been incomplete, which involves me waiting for the missing items. This Saturday - 11 Feb - when I checked the boxes at home after being assured that they were correct I found that 3 items were missing. On ringing the store I got no reply - Store closes half day Saturdays.It seems to me that this particular branch is not adequately staffed at any time to ensure good service. Also closing on a Saturday afternoon is questionable regarding satisfactory customer service.
May 2022 by Malcolm Brown
Great to use and a local pharmacy and independently owned.
May 2021 by Alexandra Ak
Very Rude blonde lady working here, I came to pick up my prescription from my dentist, she told me she is very busy and doesn?t have time to look for it. I have no words for this exceptional customer service awful and sad that people like this deal with prescription, clearly she is so unhappy with her job.
