September 2023 by Andrea Taylor
Terrible experience will never donate again. ? rude drivers arrived shouting at the door complained to store that was waste of time. To think how many people that are in need !
August 2023 by J2 Official
Very friendly staff. A lot of furniture to look at such as beds mattresses drawers etc. it?s not very expensive a lot of the items are actually affordable and very suitable for people who are on budget.
June 2023 by Carole H
Staff here are Absolutely brilliant. Very helpful indeed. Very good selection of items to choose from.
May 2023 by Lady T
I love this charity Shop! Especially the lovely lady who always serves me with a smile an a hello darling greet!
April 2023 by Helen Endersby
Byron and his team did an absolutely brilliant job clearing our Dad's house in Bromley Common. It was a massive task which took 2 days - a big house, loft, garage and outhouses crammed with furniture, books and a huge amount of rubbish. They were able to take lots of furniture and white goods etc to the BHF shop and all the rest was taken to the dump. They worked really hard and were friendly, polite and cheerful. Byron even went the extra mile and repaired 2 doors which had come off their hinges because of rot and strong wind. We were so grateful. The price was extremely reasonable too. Would recommend this team for any house clearance jobs without hesitation. Thank you!
December 2022 by Natasha Wilshaw
I would like to say a big thank you to the staff at Bromley heart foundation.Not only were they kind and courteous but very considerate of my needs and rushing to get to the store on time.I purchased a gorgeous Chesterfield armchair which was a present from my daughters as I?ve always wanted one. I had nothing to sit on in my living room at Christmas and this is just the perfect item of furniture to make my Christmas Day special. Christmas tree lights twinkling , some Michael Bublé playing, a tartan blanket. sat on my Chesterfield armchair with a drop of Baileys on Christmas Eve. Thank you so very much your kindness put the icing on the cake I wish all of you at Bromley Heart foundation a very Merry Christmas. ?????
October 2022 by Simon name
Decent selection and helpful staff
August 2022 by Kevin Phillipson
I love ?? the charity and the staff are always so kind and friendly to me when I visit
August 2022 by Sneaky Shopper
Comfy suites at good prices
August 2022 by Michael Hauptfleisch
Great furniture for upcycleing projects.
May 2022 by Dilip kumar
We brought furniture from BHF Bromely yesterday but the delivery person left the sofa out side our flat because legs of the sofa not dismantle during shifting so no access to get inside. The delivery person was rude and say that not his job. Two years back we brought from Debra Orpington they were professional delivery and cheaper price. If any buy from BHF Bromely it's our responsibility for delivery. Charity shop ? Never
February 2022 by Fuat Aydemir
I dont know what thos shop manager thinks? Everything is very expensive, I advice the manager to go Debra Charity shops and learn something.
October 2021 by Selma Araujo
Hello , good night ( good morning ) !! I bought the two items below at the store. And today I even went to the store because I live 5 minutes from there. I was very badly assisted for asking what time the employee would come to bring me my purchase. ( It was supposed to be yesterday and we switched to today. ). They don't answer the phone at the store, and I really want to see what it will be like, because if I don't work I don't earn for my livelihood. This store is a charity that I love so much. And the service does not do justice deserving our time. I'm waiting for a better solution, a purchase that turned into a problem.
October 2021 by Simo Ne
Bought a lot of furniture from them. The delivery was always in time.
September 2021 by Tali Purple
Terrible customer service! I spent 30 minutes browsing through the shop, and decided to buy a sofa. When I was at the checkout about to pay for it I noticed that a sales assistant (middle-aged woman, blonde hair with reading glasses) was removing the price tag of the same sofa for another couple that had just entered the shop.I had already asked her how much was the delivery to my address, I was being seen by other sales assistant but she knew that I had already filled the delivery form with my details.When she came back to the checkout I said ?sorry, I?m about to pay for the sofa that you?re showing to that couple?, she replied without looking at me ?sorry I sold it?, I said ?I?m about to pay for it, I?ve filled the delivery order already?, she replied sorry rolling her eyes. The couple kept on browsing the shop while she was filling in the delivery order, they hadn?t paid for it yet.During my visit she kept passing between me and my friend saying ?excuse me? in a very rude way.The entire situation felt so ridiculous and the customer service and attitude from that woman was so poor that I didn?t want to argue and I just left the shop.
