August 2023 by Marcus Elwes
I always feel like customers in this shop are a total inconvenience to the staff there. I actually had my change thrown across the counter when I questioned why nobody was serving behind the counter. I get that prescriptions need doing, but to the exclusion of everything else?
August 2023 by Steven Parsons
Always polite and helpful
June 2023 by Isabel Coates
Great service from Boots, Hayes, Kent. They mended my broken sunglasses quickly and professionally. Thank you ?
April 2023 by Trina
Service here is so substandard that even the chemist a few doors up is better. People waiting to pay for goods held up an unacceptable time while everyone is dealing with prescriptions and backlog. Painfully slow and a woefully stocked branch.
June 2022 by John Webber
At 9am, a notice on the door read, that because a pharmacist wasn't available, the store could not open. I didn't need a pharmacist to buy toiletries so why couldn't the store open? . . .
June 2022 by TheLegend63
Never ever going again there was a good 10 people in the que not one person behind the counter to serve us horrible service
March 2022 by Antonia Smith
Visited today approximately 12:35 to collect a prescription. After waiting in a long queue, was told it wasn't ready despite being sent the previous day. Lady behind the counter informed me it would be ready in about 15 minutes and if I arrived before 1 I could collect as they were closing for a lunch break from 1-2. Went away and came back at 12:55 to find the door locked, tried calling twice and the phone was off the hook.
November 2021 by Martin Cooke
Very helpful. Pointed out a cheaper alternative to the medicine I was buying which saved me a lot of money.
November 2021 by Anna and Ray Lovell
After receiving prescription that was late already through post from consultant, on behalf of disabled daughter, we phoned hayes boots to check they had med in stock, which they did.Went there and was told despite all important details being correct because my daughters first name was missed off, they wouldn't accept it.After phoning PRUH hospital pharmacy we were told boots could check patient records on system. After telling pharmacist at boots this he refused to look on records and refused to give meds despite my daughter not having any meds for weekend.Thanks for nothing _ we will be escalating this further.
September 2021 by Nat Perrott
The staff were really trying, but it's a shame they don't seem to get the support they need.Lots of technical difficulties that slowed them down and not enough space to deal with everyone.
July 2021 by Melvyn Smith
Very busy shop staff very good ?
July 2021 by Valerie Loudon.
Good store friendly staff
July 2021 by chloe louise
Popped in for some advice this morning and Adun made me feel so comfortable, when answering all my questions and queries. Such a lovely lady!
June 2021 by Malcolm Brown
In and out
April 2021 by Patricia Nicholls
Excellent service