March 2024 by Ak sky
I bought 4 watches from here .. served by Natalie , she was awesome best customer service., she deserves a raise
March 2024 by Suprina Thapa
Today I went into H.Samuel to get a last minute Mother?s Day gift for my grandma. I was so worried I wouldn?t find something but Kishan was so helpful. He was patient and provided a lot of assistance, he really went the extra mile and it was very appreciated! I left with a really nice pendant
February 2024 by bardia ghadiri
Such friendly staff specially Afshan ,she was soo helpful for finding right ring .
February 2024 by Arlene Nelson
I'm not usually a fan of jewellery shops but this shop has beautiful collections and the staff were very helpful and friendly.
February 2024 by farima safari
Second time buying a watch form this store. The staff are very patient and gave me all the time I needed to try different watches. Their 'price match policy' saved me a lot at the end as well. Highly recommend.
February 2024 by Mistre Mulugeta
Amazing costumer service! Sangita was really friendly and helpful I was very happy with the service and would definitely recommend
February 2024 by alise
Exceptional Service !I recently visited the store to find the perfect watch for my partner, and I am so grateful for the outstanding expertise from Harry. He really knows his stuff!
February 2024 by Saed Mag
£20 to get a watch adjustment if you haven't bought one from them.So i decided to go to my local keys and shoe service for £5 and he done a very good job.
February 2024 by Michele Ben-Moshe
Helpful friendly and professional!
February 2024 by dashurie dosku
I just been at brent cross story today and the guy called Kushan is been very helpfool .I been here one week before and the costumer assistant didn't help me at all . They made me been nervous about my return and been helples.Well done Kushanwe need people like yourself to work .
February 2024 by James Gibson
Very happy customer here. Super customer service. Friendly, genuine and extremely helpful. I had a return due to it being faulty and Afshan was so helpful throughout. I?m mega impressed. ??
January 2024 by Kevin Man
Twice they have tried to sell me watches with scratches on. Once when buying in store, the second was an online order to pick up. I would recommend fully inspecting watches before leaving the store. Other than that service is okay there, even though staff are a bit powerless to resolve matters, ie. provide a discount for damaged items?
January 2024 by brigi lacza
Thank you so much for Sangita in Brent cross I got a nice pair of earrings and a beautiful watch. Not the first time she is helping me to choose. She knows what need for the customer!
January 2024 by Breck Cole
Absolutely amazing treatment from Mohammed. Bought a watch from another store who were unable to remove the links for us. Came to H Samuel and Mohammed helped us and sorted it out quickly. What a guy!
December 2023 by Deepa Laxman
Mohammed was so friendly and helped us find exactly what we wanted. He also cleaned my engagement ring just because he noticed me complaining about how dirty mine was. Super considerate, we?ll definitely be back! Thanks Mohammed!