January 2024 by ?????? ???????
I love this Apple Store not many people there so it never get crowded
January 2024 by Imran Mahad
Overall, I had a great experience at the Apple store at Brent Cross and would definitely recommend it to anyone looking for IPhone repair. The staff were knowledgeable and friendly. Thanks very much and I really appreciate your service again.
December 2023 by Radu Codrin Leterna
Not what it used to be. I feel like Apple is slowly taking its hands off the retail segment and the quality of service in a real store is decreasing.
December 2023 by ferdy salamanca
Never come back to this Apple Store, I have Apple care plus coverage on my MacBook the keyboard has some issue with two keys and they just have replaced the top part of the keys and the issue in the bottom side, waste of time and money. Keys are falling off again after only few hours ?
December 2023 by Creative kid
APPLE SHOULD BE ASHAMED, I?ve been back and forward to Brent Cross Apple for weekend trying to fix my faulty phone battery, they were really helpful the first time and told me if the issue still persisted after they did a software reprogram then they would replace or repair, but no, today I go back and I?m told I?m the issue, my phone battery drains because I use it too much, bearing In mind, my phone battery lasts around 3 hours on a full charge, my phone is only 7 months old, I?m appalled with the service and will be taking the issue higher, I?m reconsidering whether I switch from Apple now
December 2023 by Nice Pseudonym (The Honest Reviewer)
As per requested by an advisor on the phone I paid the Brent Cross store a visit in relation to issues I have been facing with my AirPods Pro earbuds. The experience I had was antonymous with what I experienced from apples phone support. I was checked in with a smile by the young lady at the front that directed me to the back of the store to take a seat. Roughly ten minutes later another friendly young lady by the name of Zaina came to assist me. I explained the purpose of my visit and detailed the issue that I had been facing with my product and how I was told to visit the store as my repair didn?t work and I sought a refund under the consumer rights act. She called her manager over to assist, of which he did in an amicable job at providing me with my desired solution. I had been having technical issues with my device since march and clearly the pair of them could see how upset and disheartened I was by this as they both did a splendid job of making my custom and time feel valued regardless of how ill at ease I may have appeared. I think apples online side have a lot of lessons to be learned from the retail side of the business as I shouldn?t be the one being told to travel to an Apple Store as an AppleCare customer. I wish I could include the names of all of the very friendly and compassionate people that helped me during my visit but other than Zaina, I can?t recall the name of the manager that assisted me or the friendly girl that welcomed me.
December 2023 by Haroon Rauf
Had a great experiance at Apple in Brent Cross, visited for the 1st time after recently purchasing an apple product from John Lewis. JL said they can send it off for repair within 28days or I could try diagnostics at Apple.Went in and they signed me up for support at Genius Bar. Given it?s almost Xmas the place was rammed but said they will try see me in an hour, I got a bell at 45min saying they are nearly ready for me, was seen by Seema 10min ahead of schedule.She was very nice, seemed to know her stuff, went over a few things and within 20min had sorted by watch completely.Brilliant service and very friendly staff who seem to know their stuff (well at least Seema does as she?s the person who served me) thanks everyone at Apple for helping today
December 2023 by Julie Chajes
Bought a new iPhone 13 online. The camera was scratched, out of the box. I spoke to customer service on the phone. I found the person there a little defensive, rather than apologetic, which would have been more appropriate. Realising that I would have to wait until Monday for a replacement phone, and being desperate for a phone, I decided to go into to my nearest store, Brent Cross. This was not easy because of personal circumstances. The staff there were helpful except for one thing: they would not give me a replacement screen protector. Granted I hadn?t bought it from Apple, but that shouldn?t have made a difference. It would have been a gesture of goodwill, and apology, to replace the screen protector I had bought and placed on my phone before realising that the camera was scratched. This perhaps less a complaint about Brent Cross than it is about Apple, who should not be sending supposedly brand new phones out with obvious physical defects. If a mistake happens they should apologise ands make a gesture of goodwill towards the customer, who has not only had to make a journey into the store (not easy for many people) but has also lost money on a screen protector.
November 2023 by N H
Terrible experience! When to buy a charger (emergency) at 5:50pm, store closes at 6pm Sunday, security guard shouts at me and says we are closed. Explained legally shop shuts down at 6 and I need to purchase something urgently- he continues shouting at me and gets closer trying to be intimidating as he is massive, thinks that will scare me off. Rude and nasty. Both security guards needs more training as other one was just staring. Disgusting.
November 2023 by shah vicharak
Went there for airpods issue twice. Bought 4 months ago and having issues. They could not fix it so replaced the faulty one.Not so great experience
November 2023 by Lucy Nicolaides
Kyle- thank you! Kyle was really lovely and supportive. He was able to fix my apply MacBook Pro and saved me a LOT of stress! Thank you thank you!
October 2023 by Tee Rex
Good Customer service can be a bit of a wait at times but always a friendly service experience
October 2023 by Dewang ?Dev? Brahmabhatt
One of the most expensive Apple stores I've ever visited. The ambience is vibrant with a lot of amazing events happening in the store. The store design is just impeccable which makes it a must visit.
October 2023 by Yosephine Melinda
Tried to get my Macbook fixed here but their service is terrible. Came in the evening a couple hours before closing but they said they had no more appointments for the day, so came in again the next day after booking an appointment & had to wait there the whole day to get a single problem fixed - and it still wasn?t done yet, so I have to return some other day when & if it is fixed.I wasn?t able to get an ideal solution either, because what started as a small problem on my previously functional laptop ended up with having to erase all of my data, along with important softwares. Even after running tests they weren?t able to diagnose any problems with my macbook. I was expecting better service from the technicians, and they weren?t very attentive or helpful either. Overall very disappointed with my experience here.
October 2023 by Dennis
Asked a price of two different Iphones. Each time I had to get the guy to turn around to talk to my answer my question. I asked another guy to help and said he only deals with appointments. Sent me back to the front of the store to be added to the que. 3/4 staff just standing around with a mass amount of people just waiting. Don't really see a point of having a store when the customer service is sooo poor. Only getting 2 stars because the displays are nice.
