March 2024 by Vishal Paul
Disgusting service, employed people with poor knowledge and communication skills with wrong attitude. Orders are not ready to collect by the selected dates and making you waste your valuable time to waste on their stores, no colleagues have any knowledge or any skills to talk with customers and instead saying anything bought online is not their concern then why providing a specific date to select when placing orders and making a client come to store to waste time and energy with colleagues with negative experiences to provide service.... There is no option in online to cancel the order as haven't got free times to keep going up and down in your store, neither calling option to talk to a customer service assistant instantly. This kind of service provided industry should get closed down or put a ban on such companies by the trading authorities who should protect the consumers in the UK. And I am pretty sure these companies don't pay any corporation tax either. Such a waste of my time and energy today while speaking with few colleagues in this store with such low skills and knowledge one of them named Tanya didn't even have knowledge to check the order to confirm the delivery date instead arguing the order date is placed online not part of their store and from different franchise,,, if I wanted to collect such companies info I will go company house kindly teach them to assist clients to solve the issue related to the query or close your stores
March 2024 by Lucy Singer
Awful service - no customer care. Wouldn't accept my advantage card so forced to pay full price on items.
February 2024 by L Marie B
Thanks so much to the pharmacist for his help??
February 2024 by Martina Georgieva
Needed to buy pads machine didn?t work I tried and tried wouldn?t allow me to pay I left as I was late. Useless machines, personnel just stays there and what for just as useless asking me if the machine doesn?t work !?!? Boots can?t provide basic customer service and thanks to lack of cashier l don?t have pads, you call yourself a pharmacy ? also proves a point that machines are faulty and unreliable instead there should be 1 cashier at least, god forbid an elderly needs to purchase something! So insensitive of Boots obviously you don?t care about your customers, especially in a place like a station you should make your shops more inclusive, yet another disappointment from a boots shop.
January 2024 by Morph
Pharmacy not open on Sundays at all - would be good to have that info on the google map listing!!!
January 2024 by Josselin Guibert
Wrong opening times on google
January 2024 by Khusro Shamim
Nice small cosy shop within Hays Galeria with all baisc stuff.
November 2023 by Chris Smith
The pharmacists and their assistants? attitude stinks. They speak to people like dirt. They probably don?t care as they will always get passing trade. Never going in there again.
October 2023 by Belle De Caucase
Very well-run and maintained. Polite and helpful staff. Neatly placed items makes them easy to find. Thank-you kindly.
September 2023 by Danila
It?s not somewhere you want to spend time in and browse. Shuts too early. Staff seem sad unfortunately and may come off a bit stand offish. This branch needs rejuvenation.
August 2023 by L U
This is a sad sad branch.It?s best to avoid if you can. not a very pleasant place to visit.
August 2023 by Beth Wyrill
Popped in before work to ask about eye drops for suspected conjunctivitis. The new pharmacist was super helpful and friendly.
July 2023 by Grace McIntyre
The Manager is vile and rude. Shouting at customers for no reason. Service in general is slow and stock is terrible. This is my local boots but they are so rude and useless I?ve stopped going there
May 2023 by Bartosz Bodzon
Works as a convenience store at the train station, but is missing some essentials you would expect to see at typical boots.
April 2023 by Ron Carr
The prescription counter is a disaster. Staff are abrupt, they ask you a question and do not allow you to answer it by talking over you. They are rude, pedantic and unfriendly. The only reason I still get my prescribed medication from this store is because of the convenience as it is only a few minutes away from work.