May 2023 by Gmoore2501
A really lovely stay, Check in was smooth and simple and just at the entrance as you arrive into the toby carvery. I arrived around 6pm after a 3 hour journey, and car parking was a little tight, however manager to secure a spot. The room was lovely (room 5) comfortable and clean, a little tired in the edges and corners but non the less a lovely stay. small toiletries were provided, great wifi and free parking..!! Minor noise from the night as other guests returned to the rooms can be heard from upstairs but slept perfect throughout the night. Evening meal was in the restaurant and this site is busy..!! however managed to get a table and eat in the bar. Breakfast was a standard buffet style breakfast, and staff were all friendly and chatty this morning, and overhearing some of the conversation, they take the time to look after their guests personally with one lady staying here on multiple occasioning and staff taking a genuine interest. I would defo stay in this site again, you can see why this site is so busy, great staff, great atmosphere and lovely facilities. They showcase a 5 star brand standard awards in the cabinet next to the check in and they certainly live up to the 5 rating. Keep up the super work and delivering the brand to perfection.
March 2023 by Sarah England
The staff were very lovely, they worked with a smile on their face which was refreshing.\\nThe room was clean, bedding towels, bathroom etc. The heater was easy to work and warmed up the room relatively quickly. The only thing missing was a hairdryer which was disappointing.
March 2023 by Deb Borgen
Lovely groundfloor room with king-size bed \\u0026 nice toiletries. Good breakfast including vegetarian options served til late, but would have liked option of fruit salad \\u0026 yogourt. Located v handy...opposite station \\u0026 direct train from Charing Cross.
March 2023 by Mikey__Mike K
Very nice place to stay. Room was lovely and clean. However on checking out which I had to do at 6am. The number I tried calling for assistance to drop off keys or to ask what to do did not help! The number would ring for a few seconds then just stop calling altogether! The ?drop box? for the keys was broken completely so i had to just place the keys inside the box behind a broken door and trust they would be found a later stage? Very stressful when trying to leave at 6am and you cant even contact a night porter for help! Would stay there again tho.
January 2023 by Yvette Fogarty
I was recommended this accommodation by a friend. I was very pleasantly surprised how nice the room was, staff very informative. Stress free booking and will definitely use innkeepers again. Great job, well done
January 2023 by Lorraine Kashdan
This is a very nice place for a wheelchair user to stay. The accessible room is superb and they let my autistic kids stay in the room opposite once we explained that they needed to be near. The food is always good - especially on a Sunday. And they have a car park. The pub is always super busy on a Sunday so if you want to eat you will need to book. It's also overrun with families. I would say the staff are very accommodating and other than a bit of dust here and there I can't really fault it. Would definitely stay again.
January 2023 by Sarah Mills
Great room, clean, modern, comfortable bed. Shower was good. Lovely food and great service too.
January 2023 by Caroline Miller
Visited the area from my home in Spain to be in UK foe the birth of our first grandchild.The check in was efficient and friendly and informative.The room was adequate, well heated and well equipped.The beds were very u comfortable, hard but with a few dips which gave us both back ache. We found it necessary to fold our duvets in half and sleep on one side to try to give an extra layer.The room was very dusty and generally although the beds were made daily the walls and other areas had a thick layer of dust that irritated my asthma at night.I think also apart from a general tighten up with the cleaning routine, they would benefit from using a carpet sanitize spray or something daily and hoover more frequently.Would I stay there again?. Probably, if the need arose because the location was good and the staff were friendly.The standard of food was reasonable.
December 2022 by Chris Payne
Sign in was easy.The window didn't close fully and there was a draft.Damp patch and plaster off wall.The electric heather seemed to have a problem. You could have the heating on or off. Anywhere in-between it would come on for a few minutes then go off then come back on. Ok this is what a thermostat is meant to do, but not 2 or 3 times in 10 minutes.The first night there was a lorry parked right outside our window all night on disable bay and blocking any light. The it started up at 7:30am in the morning and sat there with engine running. We went out at 8:15 and it was still running.
November 2022 by SandraW58
Great friendly service. Good size twin room number 16. Lovely firm beds and fluffy pillows. Mirrors snd electric points in all the right places!! Room was well maintained and clean. Tea and coffee in room. All staff very friendly and welcoming. Would definitely stay again!
November 2022 by Moira Hind
Staff welcoming and helpful.Room well prepared.Lighting around building poor.Guest in room along corridor obviously smoking inside.Food & drinks: Breakfast disappointing.Not clear what you're paying for.Would have liked fresh fruit, yogurt, pastries.
November 2022 by ronan dunican
Room was a good size and very clean. Bar service was prompt and friendly. Breakfast wasn't too bad but there was no sign of any Yorkshire puds.My only fault is the loud bang the bedroom doors make when closing. Every time someone went in or out of a room I got woke up.
October 2022 by Rachel Warren
Our welcome reception was excellent really friendly and helpful staff. The room was beautiful really clean all the facilities and everything that we need for a comfortable stay. A comfortable bed towels provided washing toiletries are provided and the breakfast in the morning was absolutely lush being allowed to choose from the large variety at the Toby carvery buffet. All in all an excellent evening and an excellent hotel.
October 2022 by Michael Sibley
Second stay at this hotel. Great little place, free parking and the benefits of that yummy Toby breakfast in the morning. Staff are alway friendly. Would recommend and would stay there again when visiting the area.
October 2022 by James Gough
The hotel was fine and it was quiet. Staff were friendly too.The room wasn't as clean as should have been and what I expect. Thankfully, I was only staying the one night. Because of thr cleanliness, I can't score this hotel very high and would say its adequate.
