Awful experience with manager of this shop, who refused to accept a return of the item because I only had email receipt. She was very close to being rude and aggressive. My husband suggested that we raise formal complaint and I certainly would not recommend this shop.
February 2023
There's some really cute baby items. The return policy looks really terrible though so be sure you want the item or are prepared to not be able to return or exchange! Definitely not like Carter's in America where you can return things even after 90 days later
December 2022
I have had a terrible experience with the manager of the Northcote Road branch this weekend. I don't normally write reviews but feel compelled to in this instance.I tried to return a pair of pyjamas bought for my 18 month old daughter because they shrunk after one wash and no longer fit her. I went into the shop and explained... read full comment