August 2023 by Annapaola Fennell
Terrible experience, medications, always late, most of the time wrong, sometimes nothing at allOften, I had to ring NHS emergency services to have the medication sent to another chemist.All of this, accusing me or the surgery of mistakes even, liesNever an apologyAfter a month with a new farmacy,where every thing works perfectly, I suggest, to everyone, that don't want to waste time, to go somewhere elseAfter am
August 2023 by Helna Bhanu
Very professional and quick service always.
March 2021 by Joannis Frangoullides
Should have written this review year's ago. I have been a customer of Douglas Pharmacy for over 10 years. in my option, experience and from what I hear from other people regarding other pharmacies, I can say without hesitation that they truly are the best. While no pharmacy is perfect it I have always found Douglas to be quick and efficient in sorting out any issues that arise. Combined with their friendly and knowledgeable approach to their customers, they get Five Stars from me. Size doesn't really matter, they serve Richie Street Group Practice patients as well as others in the community and I've never known them to take longer than 20 minutes. During my custom I only ever had one complaint (with a pharmacist/assistant that had never seen before or since). Even then, the lead pharmacist took over and resolved issue with apologies within 10 minutes. An excellent compliment to an outstanding surgery.
March 2021 by Martin Lunnon
The staff unhelpfully hide behind mal-functioning systems, rather than looking for ways to help patients despite the systems. They also appear not to realise that people seeking to pick up prescriptions are likely to be ill and therefore in pain or tired or otherwise stressed, and so may not be as patient or polite as might be ideal
September 2020 by AndrewM-1819
I am a regular use of Douglas pharmacy and I have always found them efficient and helpful .
September 2020 by Kay X
Worst pharmacy I've ever been to! Staff are rude and unhelpful, always mixing up my prescriptions. They have no idea what they're doing! I've had to change pharmacies and the high level of efficiency of my new pharmacy really highlights how bad this one is. avoid at all costs.
December 2019 by SmB-11
I am all for supporting indepedant pharmacies however the staff here have a lack of empathy when dispensing prescriptions. The lack of understanding and inconvenience caused due to the non availability of repeat medication is a usual occurance thus requiring having to make two journeys. There is no point calling prior to arrival as they do not awnser the phone. If youvare luvky to get through, they will say yes the prescriptions are ready to collect. Upon arrival you are told no they are not ready.Waiting times are also diabolicle abd can sometimes be up to an hour.
November 2019 by PadgetS
Extremely rude woman pharmacist. Was extremely condescending. I was here because my sister is very ill, and she made the whole situation much worse.
