March 2024 by Meryl Alagoz
I clicked on the free eye test link and booked and then they called for appointmnet confirmation. I have asked on the phone 2 times, is it 100% free and the lady said yes. Now I came all the way here for nothing, because they ask for money. Total dissatisfaction!
March 2024 by stephen redgrave
Ordered click and collect, received no notification that item had been delivered, needed it for a birthday gift, you cannot get through to anyone on the telephone, even customer services could not get through to the store.Customer services reckoned the staff had not scanned the item when received so that's why no notification.Total inefficiency !! By reading other reviews don't order a click and collect at this location.
March 2024 by Hail
Rude staff and always a mess
March 2024 by Kyra B
Every time I come to this branch to pick up a click and collect order, there is no one there to serve. None of the colleagues acknowledge that you are waiting for click and collect and you have to walk around asking for someone to bring out your order. From the time you enter the store to the time you leave its takes 20+ minutes. This is supposed to be a seamless, quick activity and it never is.
March 2024 by Reza J
The worse pharmacy in London. Absolute incompetence and the staff are very disorganised! There is no reason to be working here if you hate your job! Have some empathy. I had to come back 5 days in one week to get half of medication because the rest still wasn?t ready.
February 2024 by Dan Houghton
They have an annoying phone system which just loops you around - no humans available. Such a waste of time.
February 2024 by safiye sayg?l?
My GP sends my medicines here. I chose this place because it was close to my home. but it's a terribly bad place. I never ever recommend. Even though I've been coming and going for 3 days, I can't take my medicine with a constant excuse. Today I arrived at 16.30 and they told me that the pharmacist was having dinner and that I had to wait at least half an hour. I don't know if there is another place that works this badly.
February 2024 by Geraldine Tuohy
Always a good boots
January 2024 by Caroline Akparanta
My visit this time was different after my last review which was about 3-4 years ago! What has change? The ground floor has really opened up and brighter. There is more beauty stalls which takes most of the space including well known brands. You have other items that caters for everyone including babies, pregnant women, vitamins, curling irons, colourful boxes of condoms for men in all sizes and much more. There is a Prescription/Optician area on the first floor. I notice that upstairs by the photo machine there is more space that can be turned into self-service machines and move the snack/ salad machines from downstairs to upstairs. Where the snack/salad machines are on the ground floor can be changed into self-service machines. Then expand the products further to where the self-service machines are based currently to lighten the area and opens it much more. It makes it easier for customers upstairs and downstairs to have a quick and easy service. Most of their products is very pricey compared to Savers, Superdrug and Supermarkets. Exchange greetings with The Security Guard and someone else but no Staff around to help out - very disappointing.
January 2024 by Brian Smith
Not enough staff at prescription counter ???
November 2023 by Angy
The security guy George is the best! He has an amazing vibe.
November 2023 by Yvan Valasse
Rude staff at pharmacy, their system is down and that seems to justify being curt, ignoring customers, interrupting? they must deal with other customers who might have been impatient, no reason to take it on everyone else. They ask to treat staff kindly, it works both ways.Also, if boots have messaged to notify prescription is ready for pickup, recommend they sort their notification system to save customers a trip when their system is down and they cannot actually hand out any prescriptions. Overall very bad experience, do not recommend and will go to another pharmacy for my prescription.
November 2023 by Thato Khumalo
The worst customer service experience has to be from Boots - Islington Opticians. I went for an eye test and contact lenses check last year and the following issues transpired since then:1) My prescription was not updated in their system, so I couldn't order contact lenses from any other Boots until calling them TWICE to rectify the matter.2) On the 18th of October 2023, I had to call them again because my contact lenses information was removed from the system. I was informed that it's because I was due for a test (this is fine) but that all my details are still on the system.- On the 25th of October 2023, I go into another Boots to get a contact lenses test and that Optician COULD NOT FIND MY DETAILS on the system. She tried name, surname, date of birth - nothing.3) The people there always have a bad phone line and can't hear you, no matter where and which phone you use to call them.Is it soooo difficult to update someone's details on the system? Now I had to reschedule another appointment which impacts work time!I called the same Boots again today and there is lady who assisted me and also gave me a Record number, which is something no one has ever thought to give me previously - really grateful to her. Hopefully, I won't have system issues again. I really would hate to have to deal with the incompetence at Boots Islington Opticians again.
October 2023 by Simon F
Well stocked Boots for all the usual medication. Useful to have a pharmacist on site to ask questions and get advice. Also good for the Meal Deals when you're in a rush to eat. Note that the shop is mainly running on self-serve, so much easier if you're onky running with cards and not cash. And it does seem to close earlier than the shops around it, so don't be too upset if you turn up late!
October 2023 by Paul H
The Pharmacy here is a place to avoid if prescription medication is needed. The pharmacy was not operational when the shop opened, a locum chemist arrived late, then declined to dispense as was awaiting a supervisor and then could not find the computer log to check dispensing records. If one queues here one will either get better naturally, or die of old age. Try Superdrug or Endo in Chapel Market.