Experience quite similar to someone else who left a review 7 months ago.All I wanted to do is to show an ID to sign a piece of form I received in the post to close my HSBC account. Staff at counter apparently can’t do this and there is only one staff member who can do this for us, I was asked to either wait or visit another... read full comment
April 2023
Machine stole my card for no reason. Staff unhelpful
December 2022
All we wanted is to show ID for an application. There is only one staff member who can do this for us and no one can tell us when he will be free so we are told to come back Monday or go to Tooting.Pointless waste of a trip.
Offers easy access to cash and simple transactions through a counter service. Branch colleagues available by appointment to support with banking needs.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.