March 2024 by Melanie Master
Purchased very expensive glasses. 3 months later the arm screw came out. I took the glasses in to get the screw replaced. They told me they don?t have the screw. I said ok, take the screw from the display model. They refused to do it and made me get the independent optician next door. They gladly did it and didn?t charge me. Won?t be going back to Boots Balham optician. Terrible service.
March 2024 by Amy Claire
Brilliant, friendly and helpful customer service by Lianne and her team. Thanks so much!
March 2024 by Desi Wrangler
I assume the three teenage staff stood around chatting are just on work experience as they couldn't be less helpful if they tried
February 2024 by EC Chan
Sadly messily managed. Always a long queue at the pharmacy for prescription medicine
February 2024 by Sarah Booth
Pharmacy team are very unhelpful, considering they are dealing with people who are getting prescriptions or sick they lack any customer service. Also considerably slow and not accommodating.
December 2023 by vick vv
Very bad attitude staff, the security is doubt that I steal somethings after I purchased. When I was choosing my stuff he was staring at me. Although I understand his suspicion, I think it is rude to do so. When I got out he asked for my phone to provide the evidence for my payments, I showed It, and he didn't even look at it just let me go. Are u joking???
December 2023 by PC MB
I went in casually for a purchase so I wasnt expecting to end up receiving the best customer service ever. From a polite tall, blonde gentleman wearing a mask. Cearly enjoys his job and loves serving customers, Boots are lucky to have him.
November 2023 by N Eph
Great selection of products and helpful staff
November 2023 by Andrea Virdee
I visited the boots store today and Joel assisted me with my product. He was super helpful and very friendly. It?s nice to see good customer service unlike what I experienced in boots in Wimbledon earlier today. Thanks for all your support look forward to coming back into Balham store
November 2023 by Maëva G.
I just wanted to share my feedback on the customer service in this boot. An amazing kind lady helped us with our multiple vouchers. What a service thank you again
September 2023 by Yoshalin Rojas
5 stars for Craig?s customer service, he?s the sweetest, most attentive and genuinely interested in the customer experience!
September 2023 by Y R
5 stars for Craig?s customer service, he?s the sweetest, most attentive and genuinely interested in the customer experience!
August 2023 by CHARLES COYNE
Appalling service. There?s something wrong with the organisation?s ability to deliver.
July 2023 by Adam To
Not the biggest boots, but can use the Sainsbury's carpark
July 2023 by Michael Pryor
Waited ten mins to be served at pharmacy counter, ridiculously oblivious staff AVOID THIS STORE