Two different machines wouldn't accept cash deposit. One machine wouldn't give receipt. Very long queue not moving.Manager very unhelpful when complained about machines.The staff elsewhere are very good.
May 2023
TO THE MANAGER/SUPERVISORPlease take the time to train your team!I asked different agents the same question and they all got different answers and those answers happened to be wrong. It is exhausting.
February 2023
I went to that branch today to change my surname. I had to wait for 20mins while a member of staff was explaining some silly things ( like how to get a letter from GP etc....) to two women in front of me. Then I asked to change my surname after marriage and the guy from nationwide told me I can do it online (?!). I told... read full comment
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
Other Information
Products and services: Two levels of cover to choose from, No claim discounts (NCD) available, NCD up to 35% on contents (5+ claim free years), NCD up to 10% on buildings (5+ claim free years), Home Emergency cover (additional premium), 24 hour home emergency helpline, Legal Assistance (additional premium), UK based call centres, Quotes available online in branch or by phone, Home insurance underwritten by U K Insurance Ltd, Home Emergency & Legal Assistance underwritten by:, DAS Legal Expenses Insurance Company Limited