February 2024 by Tornike Chumburidze
6 computers on the counter, at least 5 customers service representatives could be there, but on my question as to why there were only one person on the desk, hence long queue she rudely replied, ?ye but they are having lunch you gotta be patient?.Where does she think she is?
February 2024 by karla paschina
Always a long que , without understand why there is max 2 people behind the desk to serve you! What about hiring more people? ?? Cause is ridiculous guys! !!
February 2024 by suzan hodges
Great experience so far. However, disappointed they are closing on Sundays. This was a five star service.
February 2024 by sofia Z.
Staff completely careless and I also catch them laughing al clients.
December 2023 by Jordan Georgiou
The queue in here today was a joke, the workers behind the desk are on their phone rather than helping customers. Either up the staff in the branch that can deal with these phone calls elsewhere or don?t have them there at all. Waiting for 25 minutes to deposit cash is appalling. Do you call this a functioning bank? Disgrace. Have an ATM that you can deposit cash at.The staff can see that theres a massive queue and 2/3 workers have now left the desk to serve customers. They?re a disgrace. Workers avoiding doing their job. Pathetic
December 2023 by Damian ruda
in every Metro bank, fast and efficient service, pet-friendly, I won't change to another bank ??
December 2023 by Ali Turkmen
I?m not happy with customers service they are act like a child?.
November 2023 by Samet Harputlu
I'M LEAVING VERY POSITIVE REVIEWI HAVE VISITED WOOD GREEN BRANCH YESTERDAY TO UPGRADE MY ACCOUNTWITHOUT ANY APPOINTMENT SUCCESFULLY SORTED WITH 2 STAFF LADY CALLED ESR??AND GENTLEMAN CALLED SEFIKKINDLY FRIENDLY AND REALLY HELPFUL SERVICE I HIGHLY RECOMMEND THESE TO PEOPLE CAN BECOME MANAGER AS THEY HAVE GREAT EXPERIENCE OF CUSTOMER COMMINICATION!?ESR??*****SEFIK*****
November 2023 by xstream management
Today (23.10.23) I was seen by the lady behind the til in photo1 (Jennifer ) after understandably waiting in the que for 20 minutes (as the bank was unusually overwhelmed), when I finally reached the counter I explained I needed my online banking restored, she then went on to declare in a loud voice that my account overdraw (fairly responding to my request for a new card) absolutely inconsiderate to the client confidentiality broken and the possible embarrassment possibly caused, my initial request was then dismissed and I?ve was not given any alternative but rudely told ? we?re too busy today, there?s other people waiting? i then proceeded to explain the importance and how i was willing to wait,, Jennifer then responded with disgusted look when her colleague in photo2, although not addressing me or giving me the time of the day exclaimed whilst aggressively raising his arm ?Let him wait, Tell him 1 hour and a half? , feeling defeated, I responded ?why are you not trying to assist me, where else am I meant to go?? I did not get anybody advice or assistance, I explained that if that?s my only option then i would have to wait and proceed to take a seat, in was then left for ?///?, in this time other customers would enter the branch and be seen to relatively quickly , this experience made me feel very belittled, and of zero value to metro bank and personally, during my waiting time the staff would laugh and ridicule me? Even as the caseload grew scarce and the bank grew empty the man who I now know as the branch manager sefiq, decided to parade the floor laughing at me and saying ? I?m the manger nothing is going to happen to me? in a very intimidating Manner, instead of assisting me. After peacefully waiting and given the time to compose this review of my experience I was finally seen 17.11 as as shown in final picture, one of the staff members James kindly offered to see me, and Danny then kindly helped with my request which was dealt with promptly, whilst I left feeling very upset and defeated,
October 2023 by Steve MCMahon
Metro banks are so stylish it's like stepping into an upmarket modernised department store. Everything looks new and easy on the eye. The service is great and they have a magic machine coin counter and it doesn't take a percentage which is magic for a bank. Overall a nice pleasant experience.
October 2023 by Omar
11 staff and they kept me waiting for an hour with all the staff just chatting to each other. What is going on metro
October 2023 by jade josephine
People are Always very welcoming ! And I have my go to person there Jilarney, thanks for the help !!
September 2023 by Mike G
Started from the top, now we are here ?. Bottom!When it first launched, Metro Bank treated its customers like gold, customer service was excellent. Now, the queue is unbearable, staff are incredibly passive aggressive, & it takes hours to get one thing done.Too sad to see this bank go down this was in short period of time.
August 2023 by Ella Duffy
Staff in here were so lovely and friendly - really appreciated how helpful they were when I visited today.
July 2023 by Mehmet Mazi
Well most banks are slowly closing down there branches,,and metro bank is open 7 day with enough business hours of the day..Good costumers care,, very carefully tellers,, friendly stuff,, very trusted Bank,, what else can be asked more,, I'm happy that finally hv my personal&business account with em,, Big thanks to metro bank a special Medine&esra?? who helped me open my personal also thanks to James? who opened up my Business account..