December 2023 by Angela Angela
The worse branch in London. Mostly all machine are not working. They doesn't care how many hours customers are waiting for queue. Always give reason . Waiting for over hours. Machine was broken down and they can't setup. Just said sorry for that.Should be change all latest machine, not old machine to use any more.Always machine problems in this branch.Disappointed branch. Normally, I am not use this wood green branch, sometimes if I pass from there I used and then each time had problems.All machine are like a owner.
December 2023 by Mary M Robin
Good friendly staff are always on hand to help.
December 2023 by Nisreen
Service so....... bad they don't acknowledge people waiting even when I came i up to them' i have an appointment.' I waited half hour for my appointment waist of time cause they didn't listen to me in the first place as well . As I told them . Not the first time even my family members experiences same thing and they have bad review about this branch. The service is bad and no acknowledgment
September 2023 by David Edwards
Terrible customer service with very poorly trained staff. A simple ID check turned into a complete nightmare, staff unable to agree with each other what constituted legitimate proof of address, after five attempts I gave up and closed all my accounts with them. My worst banking experience in 45 years and I suspect they'll lose a lot more customers than me for Halifax in the near future.
August 2023 by Mark Allen
Awful customer service in this branch no help when I realised I made a mistake was told nothing we can do your fault when asked to speak to senior person to try and help they said No sorry I?ve finished and said ring this number at home. Whatever happened to customer service ????? First and last time I use this branch I usually use the North Finchley branch where all the colleagues and the branch manager go above and beyond to help . Anything you need they?re always their to help Wood Green should take a leaf out of their book as today your service was very unhelpful . Couldn?t wait to get rid of me
August 2023 by Karl Downey
When I make the rare occurrence of going to the bank, it's to speak to a person face to face, not to be forced to use a cash point machine. If I wanted to use a machine, I wouldn't have come to the bank! Terrible customer service.
July 2023 by William Nagy
5 * costumer service!
July 2023 by Laurentiu Chiriac
Good bank and polite staff.
May 2023 by Daniela Ramirez
I always come here and I have only had one problem, I made a deposit and the cashier kept £20, I called for help and they told me that nothing can be done, I left with -£20, the lady who "helped" me was very rude
April 2023 by Barney Barnes
Rude not helpful
April 2023 by Mrs. Kumzz
I have been coming to this bank since the age of 15,and never have I been treated like I have been treated today . I was served by the bank teller Marijke and she openly embarrassed me about the coins I brought in . My daughter broke her piggy bank and rather have change lying around I brought it to the bankHer tone and demeanour was belittling. She needs to be reprimanded for her insulting behaviour .She needs to have extensive training on customer service or retire
March 2023 by Google user
I have been coming to this bank since the age of 15,and never have I been treated like I have been treated today . I was served by the bank teller Marijke and she openly embarrassed me about the coins I brought in . My daughter broke her piggy bank and rather have change lying around I brought it to the bank\\n\\nHer tone and demeanour was belittling. She needs to be reprimanded for her insulting behaviour .\\n\\nShe needs to have extensive training on customer service or retire
January 2023 by Ms Angie
Clean, tidy, organised branch with lovely staff that welcome you with a smile. You're greeted by a lovely gentleman as you enter and I was directed to Mr Karan who was so helpful. He provided excellent customer service to me and recommended an appt which is long overdue for my accounts to be checked. I give praise where its due and I really appreciate the service i received here.
August 2022 by Canine Training Videos
customer service really pooor. you have to wait for hours to be served. and then staff are rude and unhelpful
August 2022 by Ionut Maracine
I want to say today Mr Umar gave me Excellent service who went above and beyond to help me, I was trying to do transfer to my family and i been having problems. Umar took the time to sit me down offer me drink and call the head office to get this issue resolved. I am so happy with Halifax and Umar who helped me with my online banking.