November 2023 by Alice Smith
On 30th October 23, I visited Tesco pharmacy in a panic as I thought I had another box if my medication and it turned out I didn't! My GP surgery's repeat prescription service takes a few days so I was worried about not having my medication for around a week waiting for that. I spoke to a lovely Pharmacist (I think her name was Adele) and she was really reassuring and explained the process of getting me an emergency prescription. Half an hour later everything was sorted and I was on my way home with what I needed. Despite a clearly busy shift, with technical/IT issues and queues of people needing help, both Adele and her colleague (apologies, I didn't catch her name either) were kind, helpful and running around doing their very best to help everyone! They kept apologising for the wait, but it was not necessary, I am grateful for their help!
October 2023 by Magdalena Sarna
all staff really nice apart from one lady every times I attempted she so rude this lady need to understand she is on wrong job not deserve for even 1 star how she talk really bad behind the back about peoples unacceptable worker ungrateful for the work (Debbie)
April 2023 by John Beesley
No one ever answers the phone, have rang 7/8 times today to see if my prescription has come in.Terrible service.
February 2023 by Chris Stanway
I'm not sure if this pharmacy is overwhelmed with orders or is really understaffed but it's bad. Regularly (almost constantly) without stock. It's a common occurrence you have to go back three/four times for one prescription (bare in mind many people going have mobility issues and illnesses that weaken people). We have also encountered getting incorrect medicines or amounts in the prescription. We have been told excuses such as: that it was the GP not sending through the prescription (contradicting what the GP says); we hadn't given them enough time to get the prescription together (which they recommend 10-14 days), the orders are on back order, and so on.It's a real shame because I believe they're trying their best and they aren't especially rude but there is something wrong with their system of operation as none of the other pharmacy's around the area seem to suffer from these same errors.Often we are left with this as the only option, however, due to the other pharmacies closing before I return from work and my partner not having the strength to leave the house for long.The real concern that is also mentioned in other reviews is that some of these regular prescriptions are required for people's health and wellbeing: without the regular medicines people suffer from serious withdrawals and many other side effects of being days without medicines such as anxiety/depression or pain medication to name a few.Please guys push for more staff, more regular orders and a systems of operation update/overhaul.
December 2022 by R W
Never open when they should be every time I go into collect they are closed and end up without tablets even though I try and plan ahead sometimes you can't plan. I work full time and can't get to a pharmacy in working hours hence why I had been using this pharmacy but its about the 3rd time in a couple of months I've ended up with no medication they get grumpy if you turn up without a text and then if you wait you end up running out completely because they arent open and end up in withdrawal from your medication
October 2022 by M.J.S Decorating Services
2 weeks for a repeat prescription! It's 5 mins work at the most!!
May 2022 by Maria Bryan
Changed to Tesco Pharmacy Yate when Boots West Walk Surgery Closed. Never filled on-time, advised last time they "need two weeks to be safe": better give them notice of me being ill then or force the doctor to issue controlled timed medicine early.Do not advise when ready, so you either have to go in and then go back another time when they have stock or can "fit you in".Have just tried 18 times over 2 days to call them to check whether my prescription is ready since I have meds that have to be taken tomorrow and need to arrange transport to collect (they were rude to a friend who collected prior), the phone either rings out or is picked up and put straight down.Appreciating they have the overspill of people from one Boots branch closing, this is appalling service : it is not the patients fault, and I think they forget we are patients and not shoppers: we need medicine because we are ill and need treatment when we need it - not to notice or to "wait for stock".
January 2022 by Paula Maddox
I visited to get my prescription 3 times in the last 10 days, twice they were closed when they should've been open according to the info and the third time they were out of stock. Didn't get a text message saying there was a problem.Overall poor service.
July 2021 by Mac Templeton
The best pharmacy by far in the Yate /Chipping Sodbury area.Unfailingly helpful, efficient and friendly.
July 2021 by Abbie Williams
Very helpful friendly staff
September 2020 by Tan Griggs
Been ringing for 4 hours regarding my meds ..... noone answers absoloutly ridiculous
June 2017 by Stewart Souter
Pharmacist was more than helpful
April 2017 by Kevin Gast
Ibuprofen £1.50 for a box of 96 a bargain