December 2023 by Chloe West
We came in looking to for a new cheaper deal for our current plan. Jamie politely and quickly found us a new deal on both our handsets and broadband (which we weren?t planning on changing). Saving us £150 a year! Thanks :)
December 2023 by Bill Taylor
Crystal was brilliant, so helpful and knowledgeable. Sticking with Vodafone.
November 2023 by D N
Up until Monday I'd always had great customer service from this shop.On that day i took my broken phone in seeking help and advice. I was initially pleasantly approached by Victoria. However her complete attitude changed when she found I was only after help and wanted to get the data from my broken phone to an old one. Both supplied by Vodafone. She really wasn't helpful just advising me to go to online back up. Not really wanting to help transfer the sim and sd card which in the end she asked a colleague to do. No offer to send off for screen repair, no attempt even at a persuasion to consider buying a replacement. Awful attitude, couldn't give a monkey's and passively aggressive. I've previously worked in customer focused sales so recognise good and bad sales people. I would definitely not employ this person and if she had behaved like that in my business I'd terminate her employment for that incident.
September 2023 by Neal C
Apart from catching a head cold from the sales lady , I had excellent service in configuring a new phone. Got what I wanted pretty much pain free...
September 2023 by David Willmore
Could not have been more helpful. The young lady who was working on Sunday 17th in the morning was amazing.
August 2023 by Joe Brennan
Absolutely fantastic experience in vodaphone today new phone plans and even earned a discount. The lady that served us was going on annual leave for two weeks but she was great and knew exactly what to do. Thank you for a great experience
April 2023 by Luke Raymond
I've been using Vodafone for many years and there network has been pretty good untill recently I've had issues after issues, the workers in the store have tried to help but over the phone the ones who don't speak English don't help me at all
April 2023 by Naomi Boyd
I went into Vodafone Gloucester and was served by Kellie she is a asset to your company friendly and professional and she was a good laugh, she's got energy that will light up the room (actually she would light up the world) the store wouldn't be the same if she left keep her at all costs
April 2023 by Adam Mcstraw
Kellie sales advisor, absolute cracking, 10/10 customer service definitely needs a promotion!!!!!! Pull ya fingers out management team ?????
February 2023 by Frogboy Marvin
Jamie the assitant manager is such a pleasure to deal with. Hes helped and guided me with frustrations on a phone repair (which in a rage i accidentally left a one star review for him thinking it was for the repair team, who'd said they couldnt find fault with the phone and sent it back with the same issues).Jamie is a trur credit to vodafone and has likely saved Vodafone many customers who without his great service would have gone elsewhere.Please pass this feedback to him and the store manager and know that the one star review is not meant for him). Thanks again for always being so helpfull, kind and honest Jamie. Vodafone wouldnt survive without you. From Roxy
February 2023 by Maggie Smith
Went in to enquire about broadband, we were seen to straight away, the assistant was very friendly and helpful, all in all a very pleasant experience,would recommend this branch
January 2023 by fazal patel
Very nice service provided by the staff and I got nice offers
December 2022 by Lizzie Fear
Yesterday we visited to sort out phone contracts and we were immediately approached by Kellie when we arrived. she was very knowledgeable, honest, and helpful with what we needed, she was patient, found the best deals for us, plus was great at chatting. Thanks Kellie:)
December 2022 by Kassia Jade
luther is amazing and we got a really good deal! thank you so much and don?t ever fire him!
November 2022 by Matt Wells
Fab service from KellieDelightful and very honest with costs and advice.
