November 2023 by kwazi mabhena
Does Gloucester kings square Post Office have a direct number that I can call to speak to someone who is actually in the post office and can check if my son?s BRP is at the Gloucester post office. We paid for the redirection of his BRP from Gloucester to Colchester over 8 weeks ago and it still has not arrived in Colchester . Home office maintains it is at Gloucester and Colchester says they have not received it from Gloucester. How can I speak to someone who is actually at the Gloucester post office so I can know if the BRP is there or not?
November 2023 by Sarah Brown
I went to the Gloucester city post office and was served by Kerry, she went above and beyond to help me get the best deal to send Xmas presents to my grandchildren in Australia, even helping me to repack into 2 separate boxes . She really is a credit to the post office and hopefully will be recognised for this.
October 2023 by Khumbulani Mabhena
Been trying to get a BRP for my son redirected for the past 6 weeks. l emailed home office to track my sons BRP and they confirmed that its in GL1 1AD. I can't seem to get through. Can someone help me if they can.lf Luis Pereira is still Customer Advisor at the Post Office may you please contact me if possible or anyone who can help......
October 2023 by Laud Nunoo
Kiera was super helpful, patient and showed excellent customer care!
March 2023 by Google user
Got our children?s passports done today and the lady that served us who was called Kerry was extremely helpful and fitted us in even though other staff told us there was no space. She was very professional and efficient. Thank you Kerry
March 2023 by Chloe Palmer
Got our children?s passports done today and the lady that served us who was called Kerry was extremely helpful and fitted us in even though other staff told us there was no space. She was very professional and efficient. Thank you Kerry
February 2023 by Adrian Ball
Used the post office to renew both my driving licence and my passport, I cannot fault the service or the staff?.
January 2023 by Jacky Darke
Staff are helpful, polite & all give excellent customer service!!
November 2022 by Benita Itty
Very helpful staff, no waiting.
September 2022 by Hayley Bevan
Went into gloucester kings square post office today asked for 6 first class standard stamps. The woman said £8.70 so i questioned her as they shouldnt be any more than £5.70 as each stamp is 95p. She continued to argue and cause a scene. Feeling extremely pressured and considering i was also desperate for stamps i paid it to find out shw had given me the wrong stamps. She had given me 6 first class large letter stamps. I then told her their the wrong ones and that she needs to correct her mistake to which she got verbally abusive amd refused to correct her mistake. I have now lodged a formal complaint to royal mail regarding her and her service at this store so hopefully she will get a disaplinary action for her shoddy service. Bad day or not you do not tale it out on your customers and make them pay out more especially when people are trying to budget for rise of living prices as it is!
September 2022 by Hayley V
Went into gloucester kings square post office today asked for 6 first class standard stamps. The woman said £8.70 so i questioned her as they shouldnt be any more than £5.70 as each stamp is 95p. She continued to argue and cause a scene. Feeling extremely pressured and considering i was also desperate for stamps i paid it to find out shw had given me the wrong stamps. She had given me 6 first class large letter stamps. I then told her their the wrong ones and that she needs to correct her mistake to which she got verbally abusive amd refused to correct her mistake. I have now lodged a formal complaint to royal mail regarding her and her service at this store so hopefully she will get a disaplinary action for her shoddy service. Bad day or not you do not tale it out on your customers and make them pay out more especially when people are trying to budget for rise of living prices as it is!
July 2022 by Welsh Dave Welbourne
Passport and driver's licences both require an appointment.However, if you are able to hang around they can squeeze you in.
May 2022 by R
Staff are there to get you OUT the door, Not interested in helping you.They lie to you about passport processing and application,because they Don't want to do it. Oh someone else can do that tomorrow when I'm not here, try an baffle you with my ipad says NO.
May 2022 by M
Staff are there to get you OUT the door, Not interested in helping you.They lie to you about passport processing and application,because they Don't want to do it. Oh someone else can do that tomorrow when I'm not here, try an baffle you with my ipad says NO.
March 2022 by Ross Phillips
Fantastic service.. Kerry in particular is very helpful and friendly each and every time I have visited. Very good post office, heart of Gloucester :)
