October 2023 by Peter Humphries
Dreadful customer service - ordered some polo shorts only to be advised after order that shipping would take 14 days. Asked to cancel the the order. Told I couldn?t and that goods would be shipped shortly. A week later and still no goods and won?t cancel the order. How hard is it in the age of phones, internet, fax, letter, pigeon etc to send a message to cancel an order to your supplier !!!! Terrible service. Would avoid this company.
October 2023 by Kasia Wheeler
I was very pleased with the quality, true to size kit as well as the very friendly and helpful customer service.
July 2023 by Jessica Aston
Couldn?t ask for more! Product quality is exceptional, customer service was above and beyond, post and packing was great and super speedy. Would recommend to others. We will be sure to order again with you!
May 2023 by James Clarke
Magnificent service for a full kit and t-shirts for my team. Cannot recommend highly enough.
February 2023 by FFF DUO
Unbelievable customer experience from start to finish ! A late order left me scrambling to get this done in time yet as soon as I rang them set the order as urgent and was available to pick up the next day. Embroidery done same day as collection but to an incredible standard. I still believe they charge way too much but that?s a corporate problem not this store. Clear and precise information every time and every person I?ve dealt with Macron Gloucester over the last 3 years.Thank you
December 2021 by Review King
Shocking they don?t honour Christmas orders with 2 weeks notice then put a sign up on the website afterwards.ShamefulNot a good look leaving kids empty handedAs my gran would say ?if you don?t deliver the goods the first time never ever go back.?
November 2021 by Simon Samuel
Zero stars - atrocious customer service and sizing does not match what is on the website.Tried to return some shorts as they were much smaller than they should have been according to the website sizing guide. After effectively being called a liar by customer services I returned the shorts to MAcron. My picture of the short (the only pair I have ever had) is the one with the order form on it. Customer services sent me back the other picture saying that they measured the shorts and they were as per size guide. So obviously I am a liar.Frankly I dont care about the £20 I will put that down to experience (a bad one) it is the way I have been treated that appals me the most.I am glad other people have had a better experience than me, however don't ever try to deal with customer services as their approach is about as far away from good retailers as it is possible to get!
November 2021 by Deb french
Got my child?s schools leavers hoodies and T-shirts through this store. Very quick service with a quote the same day. Quality embroidery and personalisation at a great price. Thanks
February 2021 by James Fleming
I coach at a local football club with around 500 members ranging in age from 5 to 16. Macron provide us with all our team-wear. The quality of the products is excellent - looks great as well as being durable. The quality of service we get from Andy, Liz and the team is always excellent. I would highly recommend them.
October 2017 by Jilly Drywood
Excellent customer service by very helpful staff. Would highly recommend.
October 2017 by Alan Bayram
As a Westward Boys FC member we are very pleased with Macron's products, online shop and costumer service.
June 2017 by Marc Lloyd Williams
Great service provided by Macron Gloucester, both pre & after sales service was fantastic. Company always in constant contact with us throughout. Highly recommended,
June 2017 by andreas francis
Great friendly service! Have been with Macron for 5 years approx and have found them really great when accomating all teams at Amesbury Juniors.
June 2017 by Dave Pitts
I have always had a friendly and first class service from Macron Store Gloucester and would not hesitate to recommend them for your sports kit and equipment.
Dave Pitts, Club Secretary, Leckhampton Rovers FC
June 2017 by Ponting
The guys at this store have been utterly superb. Ive had 4 kits off them now in 2 seasons. The latest being a custom kit. I have also go the team some player packages and myself some training wear. The detail they add into putting sponsorship logos, badges etc is class. Always helpful, email or or over the phone and are very quick in response. The quality of kit lasts for years so if you like to hold onto a kit then Macron are the best option to go for. I'm from South Wales and there are other Macron stores closer however I am glad that I came to the Gloucester store for our stuff as Jarad and the team have been faultless. 5 star ratings but I'd give more if I could. Keep up the good work guys
