November 2023 by Shannon Sherwood
Such caring staff - especially Kiran (manager) who kindly went the extra mile for me. Thank you so much.
November 2023 by Cally B
From the recent 'good' reviews, I must be attending a totally different chemist!I find the staff rude and unhelpful; they will continue chatting while a queue builds and not even give an acknowledgement of anyone's presence.Even if you phone to check that the medication is available and ready to collect, it is never made up. Most people have to wait around only to be told half of their prescription is missing... again...again...again!This has happened multiple times to me, even with phonecalls to check. Not everyone is physically able to make multiple trips for the medication they need, yet we have never been offered a delivery service. Most people would be lucky to get a mumbled and begrudging apology.I do understand that there is a medication shortage at the moment, but that's no excuse for their abrupt and impolite manner.I agree with a previous comment about the pharmacist, as have heard her being very rude and unprofessional on several occasions; speaking loudly and aggressively on both the phone and in person.Perhaps the GPhC need to be made aware of this place.Feels like this chemist treats customers as an inconvenience, so much so, that I am changing pharmacy.
October 2023 by tracey pope
Fantastic service . Went out of the way to fulfill a hard to get prescription , then delivered it to my home. Very pleasant helpful staff. Good old style customer service. Great job!
September 2023 by John Taylor
Waited over 30 minutes for prescription,.Others who arrived after me had prescriptions made up and they were gone.Usually I have had a reasonably good service given current pressures but for some surprising and unexplained reason things seemed to slip today.
September 2023 by richard davies
Under a lot of pressure, the staff always do they?re utmost to accommodate, very pleased by the way they look after my Mum?. Thank you to everyone
August 2023 by candy wiltshire
In response to some comments: I do the best I can with deliveries, I can only deliver what I am given. Deliveries are 3 days a week, I haven't had a holiday since doing this the last 3 years ( just the odd day here and their), I love my job delivering medication. The majority of people receiving the deliveries are very grateful and friendly. As for stock...well most pharmacies are in the same situation as us. Their is limited stock of most medicines nation wide. Its not our fault, we do the best we can. We can't be held responsible for suppliers not delivering to us, it's out of our hands. Everyone just needs to be polight and respectful.
July 2023 by Aimee Ramage
After years with a local pharmacy who genuinely didn't care about their clientele, this place is such a breath of fresh air! Attentive, cheerful, proactive colleagues with a truly wonderful approach to customer service. Excellent service, short waiting times, and superb communication. You ladies are awesome!! Keep up the good work! I can't recommend them enough. Thank you so much.
July 2023 by Sarah Wilkinson
Since the new owners have taken over from Shaun this pharmacy has gone completely downhill. Delivery service is terrible and the staff are very rude stating to my 92 year old mum during a phone conversation trying to get my dads Trimbol delivered for his copd stating they were busy this week, my mum explained that he needs it to breathe the female staff member said ?we all have lives? constantly not delivering items to my elderly parents with serious medical conditions. I have experienced the rudeness by the staff myself. Maybe the owner should send them on a customer service training course but quite frankly he must condone this behaviour from his staff or it would not happen.
July 2023 by Jens Meyer
My word, staff treated me like a disease.
April 2023 by N Kershaw
Wouldn't get a wheelchair user in this chemist as very narrow
February 2023 by Jane Keevill
Busy pharmacy. They often don't have my medicine in stock. They often will not take sharps boxes and say that they do not have room.The previous owners were so helpful and always took them.
December 2022 by Helen Dawson
Always friendly and helpful
November 2022 by Susan tury
Great pharmacy staff always helpful.
November 2022 by Susan tury tury
Great pharmacy staff always helpful.
October 2022 by Helen Turner
Never any queues. Always polite and friendly staff.