October 2023 by john z20let minchin
So me and my partner decided to chance it with our autistic daughter with cineworld this evening. We got there early so that my daughter could get used to the surroundings. We sat there for an hour to be told that they couldn't get the screen working. So I asked what are options were and we were told that we could have a refund for the film. Or what another hour to watch the next sitting. Me and my partner decided to leave. My daughter was heartbroken ?.
October 2023 by Susan Mawson
Such a big cinema, well laid out, staff friendly but just felt so big and empty felt the atmosphere was lacking but can't explain exactly why
October 2023 by L C
We came here recently to watch Barbie, and have no complaints about the experience. The queues were short, the popcorn and slushies were decent (though at cinema prices, of course), and the seats were comfortable. Toilets are easy to find. The whole place is very clean.
September 2023 by Tracey Palmer
Went to see an afternoon matinée of children's film 29/8/23. Cinema was pretty empty at that time and very few in the room where the film was shown, which was great!Good price for a family ticket, £23.Cinema and toilets were very clean, though only one soap dispenser in the larger ladies needs to be addressed!Food/snack prices are always ridiculously expensive but everyone knows that before they come in!Cinema situated on a lovely spot by the quays and lots of eateries around it.Shame parking has to be found around the quays and paid for, other cineworlds I've been to previously have free parking. My advice is, during the day, park at Castlemeads carpark and walk to the cinema from there, but maybe not use that one at night if you're on your own.
September 2023 by the bill
We saw Oppenheimer in a clean and comfortable cinema with comfy seats. The background music in the film itself was much to loud. Nearly threw me out of my seat ?
August 2023 by wendy pearson
Very smart and modern cinema complex. Very clean and tidy. Confectionery well stocked but staff leave a little to be desired, fortunately we arrived before the crowds. The actual cinema itself was again very clean (wouldn't let anyone in until cleaned ) seating is very well situated so no one's head is in the way. Perhaps a few too many adverts, the actual film didn't start for 45 minutes but gave opportunity for late comers
August 2023 by Lee Webb
Customer service is good and a decent amount of screens and various layouts but do feel more could be done with the place. The entire ground floor always appears so empty as it only houses the ticket machines and there's nothing else there. Something could be done to make it feel like a cinema. Also feel for such a big chain and building we're missing out on all the big new fangled screens and experiences. The advert at the start challenges you to see a film on all the different types of screen and yet none of them are available here.
July 2023 by Shell
Went to see the Barbie movie on Saturday. The queue was pretty long and the whole cinema was fairly busy but the line went quickly. They had a toy box to stand in and take photos too which was a cool idea. Kept people entertained as they waited in line. The prices seem a little higher than they were online but could be the added price of printing a ticket I guess? Seats are comfortable and plenty of leg room. The arm rests are not the most comfortable if you?re wanting to hold hands or cuddle with a partner but bearable for a two hour film.
July 2023 by Peter Wiggins
Helpful and friendly staff, lift and disabled toilets good but would be helpful if they were signposted as I had to ask for help to find them and no staff on ground floor. Tidy everywhere, film wasn't too loud and temperature good, tho the seat got a bit uncomfortable towards the end of the film.Parking at Gloucester Quays is very convenient and reasonably priced, tho be aware there's only 1 lift to the ground floor once the shops have closed - it's at the stairs once you've battled through the non-powered door.Overall a very good experience and will be going again.
July 2023 by Neal C
Enjoyed the new Indiana Jones movie last night, only issue is the seating is now getting uncomfortable as worn. I could feel hard bits in the seat and had to move around a lot.... Airton temp great, quality of projection great and no other issues and is still my go to cinema for now.
July 2023 by Krzysztof Januszkiewicz
Moving stairs to the tills, staff very friendly, food prices are high like in all cinemas but u get discount with having the unlimited card, screening area tidy. Just an awesome place to watch your favourite movies.
July 2023 by classicalpsychpunk dude
Bland and average all round experience mild techie experience . Give me USA any day for real cinema experience... it was better in the old days in England sneaking in people blowing smoke rings through smoke rings at the back chucking wrappers on girls heads in the front row and ending up with a snog...playing musical chairs to Pearl and Dean Music probably mildly bevved up or over excited on coca cola and Butterkist with toffee ...... Seems people these days go to watch the films as families and have all turned sensible and the staff are automatons selling bland food..... What can I say.. I prefer books and music and theatre and rock concerts anyway...and watching it at home with my feet up in one of those big chairs Chandler and Joey had in friends with a drink holder . Won't be going again. Even to see original Star Wars again at the cinema. Rather install a big drop down screen with a remote control up and down in the garage.
July 2023 by Clare A.L.
Always a good experience, comfy seats, friendly knowledgeable staff who always go out of their way to help
June 2023 by Baileyjade Mulraney
Was served by Mark earlier and he was absolutely delightful! Such a lovely person and was great at sorting a little problem we had! Deserves a reward! ??
June 2023 by candice clarke
Mark who served us at the till was amazing so polite very helpful a true delight to speak to made the experience so much nicer. Thank you mark
