August 2023 by George Reid
Answer the phone.You can?t get info about memberships online. So you have to call. They don?t answer. So you have to go in. The membership is £26 for 2 weeks. £36/month when done via direct debit.Facilities are good. Gym good. Sauna/steam good.Please start answering your phone.
August 2023 by Infinitpossibilities
Average small town leisure centre. Bare bones...swimming changing rooms last refurbished in the late 80?s early 90?s - changing rooms look VERY tired indeed. Nothing stands out in whats available here. Parking can also be an issue sometimes as it is metered and so people use it for more general parking and go to work taking up spaces all day so is often full or almost full even when the centre itself is not busy at all!
May 2023 by Ben Wilcox
Been a member for a few weeks now and enjoying it, the staff are wonderful and very helpful.The cleanliness is on point!The price for bottled water is a bit steep especially when the water fountain in the sauna & Steam room wasn't working.. dehydration comes into mind with the extreme heat.The lockers need replacing in the swimming changing area as some doors are missing or hanging off!The relaxing room in spa needs some tranquility music in background to help relax.I would give it 5? if you slap a nice jacuzzi hot tub in the spa ?
April 2023 by Annabelle Jarrett
We have been going to this leisure centre for over 3 years or more and they?ve spent thousands of pounds on a new top of the art gym when we?re wasn?t nothing wrong with the old gym but yet you go into the swimming pool changing rooms and every single parent changing cubicle the seat or the changing table or both are broken, we have to children under two years of age and it?s impossible to get the change safely, surely this is health and safety, it?s so dangerous and every time you as any thing to the safe there is no answer other then right a review, I no it?s not there fault but surely something should be done about it, if you have the money to spend on the gym get the cubicles safe to use, it?s dangerous?
March 2023 by Gigi Mei Robertson
The staff are not helpful at all. Giving mixed information like what the hell is right or not. And just sat on their desk & not being helpful. Also the gym is expensive and didn?t tell you you.
March 2023 by K B
Been coming here for years, but recently been thinking about ending my membership.The facilities are there, just not always working.Greeted by the slowest sliding door which doesn't help.The system to book was down all morning. I was hoping to book a lunch swim. I can't ever get through to reception. I've tried 4 times over a few hours today and left a voicemail on the first call. Never got through and or call back.The pool is good if you can get in, but the lane discipline lacks, and when it's busy, it's stress you could do without.Sauna is great. Popular and well sized.Steam room is in dire need of a restoration. Infused oils would go a long way and replacing the plastic single mould construction for something a little more inviting.Relaxation area is adequate. Could put some mellow spa background music on....showers are adequate. Would benifit from soap dispensers as it is an upgraded area.The gym is great. Recently refurbished with good equipment. Could do with a little more space for mat exercise work.The classes are great if you can get a booking on them. Spin class has people booking over a week in advance and only at the last moment do people pull out which can be frustration if you want to plan to go after work.On a few occasions recently, the boiler has packed up and the pool and showers are closed which is frustration. Whilst hiking the price up £5 a month. Which is my encouragement to stop the membership.The staff are all lovely and friendly. Always a pleasure to chat to.Hoping this can be seen as constructive criticism and not a moan. We should be pushing for folk to get healthy and active, but at the same time, making it a pleasure invites people to join.
January 2023 by Ride & Play Parties
We have always found the centre staff very helpfull.
We hold childrens parties at the venue and the facilities are great.
www.rideandplayparties.co.uk
November 2022 by M C
Decided to go swimming here on afternoon and was told I have to come back for lane swimming at the most ridiculous times. You also get timed as pay for 1 hour! which staff inform you about in a way of saying you must be out. Not bad price to get in but changing area floor, lockers benches and shower area was unclean to say the least so who knows what the swimming pool is like. Also when you do get in for lane swimming it is usually full up with others in all lanes which was very annoying. Awful inside layout for a leisure centre too and not very welcoming.
October 2022 by Olivia Fox
This is the fourth time in the past month that my children swimming lessons got cancelled. I find very disappointing the fact that they can?t even let us in the pool with our children at class time because they re-assign the life guard to other activities, if they can?t find anyone to substitute the teacher the least they could do is let us in the pool with our children so they keep gaining confidence instead of loosing it, this happens at least once or twice a month and it is very annoying
October 2022 by Olivia Fox
This is the fourth time in the past month that my children swimming lessons got cancelled. I find very disappointing the fact that they can?t even let us in the pool with our children at class time because they re-assign the life guard to other activities, if they can?t find anyone to substitute the teacher the least they could do is let us in the pool with our children so they keep gaining confidence instead of losing it, this happens at least once or twice a month and it is very annoying
May 2022 by Jessica James
Lovely swim teachers but the necessity of booking everything via a distinctly useless app, pretty unhelpful receptionist (constantly pointing you back at said useless app), and expensive parking make it an overall pretty poor experience
April 2022 by Graham Townend
Excellent gym ,but don't get misled by its website listing incorrect opening times over holiday periods.Alls good though thankfully, after an efficient attendant avoided locking me !Just had to renew my annual sub's . Takes alot to surprise me these days ,but the cost was less than last year! And what with the continuing free parking its almost unbelievable . Worth every penny.
March 2022 by Joshua Lee
Excellent squash courts and facilities in general. Just a shame that you have to pay for parking.
March 2022 by Nigel Gadd
Difficult to get hold of on the phone, website the most confusing and hard to negotiate. Overall poor
March 2022 by Susan Haworth
I am afraid that I have had an absolutely terrible experience here.
I contacted the gym last week about my swimming needs and was told public open swim would be perfect for me. went and viewed facilities on the weekend and another staff member confirmed that public open swim was the right thing for my needs.
Booked and went off to gym only to be asked to leave because according tot he two staff members there public open swim is only for people who are accompanying children under 8.
The staff clearly have no clue what their app or webpage says. Either that or they just discriminate against people who need rehab as part of recovery from injury.
