November 2023 by Omnitrack Ltd
What an amazing experience we had. From the moment we stepped into the showroom George looked after extremely well. He is very attentive and helpful, answering all our questions and going out of his way to ensure we had the right products for the look and design we were trying to achieve. Thank you very much for your continued outstanding service George :)
October 2023 by Amie Trutch
Fantastic service throughout, from ordering sample tiles to delivery. Helpful and knowledgeable staff- they recommended the perfect colour grout to match the stones we chose, and were always prompt at responding to emails.Thank you so much (especially Amber!).
October 2023 by Alexandra Kula
The assortment is impressive and a lovely environment to shop as the tiling is laid out in large spaces to preview.George, the member of staff was incredibly helpful and guided me to find exactly what I needed providing expert advice.Their price matching was a bonus.Thank you for the 5 star experience!
October 2023 by Emma Stacey
I?ve used Beswick stone for three years while renovating our home. Their customer service has always been impeccable. The quality of stone has been impressive with very competitive pricing. I would (and have) highly recommend them.
October 2023 by Fiona Burke
Loved working with George from Beswick Stone to help choose the perfect tiles for my new apartment. The range of tiles they sell is huge but all very elegant and sophisticated. Reasonably priced. Thanks for your help!
September 2023 by Joseph Hodges
I am extremely reluctant to leave this review & actually never leave reviews, it doesn't make me feel very good to do this however I feel that it is necessary for other customers like myself to understand exactly what type of company they are dealing with. I am still traumatised by the absolutely disgusting tirade of insults & abuse that was screamed at me earlier today by the owner& Manager of Beswick Stone who I believe to be John Forde. I was so shocked by his attitude towards me that I couldn't quite recall his name! I was trying to ask him to look at his own website so that I could show him some misleading information regarding the price of an external porcelain tile, I thought that he might like to know so that he could amend this page. When i tried to place an order for quite a large quantity of this particular tile I was informed by a member of his staff that this wasn't the correct price for this particular tile. Naturally, I was disappointed but could never have anticipated that level of abuse over the telephone, especially being a repeat customer. I have photo & video evidence of the particular Web page & prices.You couldn't pay me to ever deal with this company ever again.
August 2023 by Deb Tortoise
Excellent customer service from the very friendly, helpful and knowledgeable Claire. Beautiful limestone tiles, well packed and delivered onto our drive exactly as stated in watertight packaging by a very helpful delivery driver. Everything was perfect and great value for money. Outstanding and higly recommended, thank you!
May 2023 by Adam Hutchison
Terrible organisation to deal with - negligent when it comes to delivery and have no care or attention for customers aftersales just want your money - go elsewhere im sorry to say
August 2022 by Gary McHale
Great professional service, helped us throughout the buying process and reach our decision on fantastic wood flooring - highly recommended
April 2022 by Marilyn Finlay
We were very pleased with the help & information that George was able to give us on our visit to your lovely showroom today.We look forward to placing an order with you very soon.
February 2022 by marc grant
SHOCKINGLY POOR!!!!!!After purchasing and fitting over £5000 worth of oak engineered flooring, we have discovered that the flooring is not sealed to a usable level. We had a small drip from a cloakroom waste pipe and it?s totally damaged the floor. The water did not sit on the top of the oiled board as it supposedly should. We then noticed drip marks on the floor by the kitchen sink. I contacted Beswick and after serval emails, in which they basically implied that I?d removed the oil somehow, I called and spoke to the director John. After going round in circles for half an hour, I have been told that?s it my problem and that I need to seal the floor, which will cost me more money and time. I feel that beswick have taken my money and couldn?t care less about their product. Very poor customer support from the boss!!! Avoid!!!!!
October 2021 by HJ Pilates
Beautiful tiles an fantastic selection but terrible customer service. Went to the store today, walked in, no-one even lifted their head from their computers to say good morning. Walked ourselves round the showroom and after 15mins still no interaction. Shame, left without even a goodbye!
August 2021 by Rachel Smith
Absolutely fabulous customer service from start to finish. I was unable to get to showroom and Claire was amazing - even holding up tiles next to my floor tiles to help me choose between colours. They were upfront about stock delay on the floor tiles that I?d chosen and gave an accurate deliver date for these. When I needed to change my order, this was dealt with professionally and personably. I ordered four different styles and the quality is superb. Thank you Beswick stone - so glad I saw this company?s name in a home magazine. I wouldn?t hesitate to use them again.
August 2021 by Daisy B
Travelled to the showroom from London, we were given no help or guidance at all. When we found tiles that we wanted and asked for availability, we were just met with ?none in stock?. The staff didn?t seem to care or want to help us at all. I asked if I could get it delivered when it did come into stock and was just told ?it?s not advisable to get it delivered?, so we?d have to drive all the way back to pick up any order. So I looked for another tile that was similar, again asked and was told there was none in stock, again nothing more offered, I am really disappointed as I had heard good things about this place. Staff really need to change their attitudes
July 2021 by N L Bartolome
Amazing quality and service. The showroom is spectacular and everyone who I have had to speak with has been super helpful and approachable. Claire in particular dealt with me. She was patient, always got back to me, helped me choose flooring, sent free samples and answered my many, constant questions. I could not recommend the company more!
