January 2024 by Isobel Bickerton
Louis was super helpful at helping me sort my storage and other issues i have been struggling with for ages. Really patient and kind would definitely recommend!
January 2024 by Kat Shayler
Can't thank Joost and the team enough for the amazing service received, my laptop looks brand new after repair and the customer service was EXCELLENT. Thanks guys!
January 2024 by janet campbell
Rob was fantastic, professional and knowledgeable, but also very calm and patient as he diagnosed the problem with my phone and the options I had. He clearly explained what I could do and took me through the necessary steps to successfully get my phone set up - it was great to be able to walk away with everything sorted with a fully working phone!!!
January 2024 by Jeff Cannon
I had an issue with my MacBook Air which was quickly diagnosed and resolved instore by Matt and Will.I would definitely use them again if I experienced any other issues, and highly recommend the Cheltenham store for any Apple related products/issues.Outstanding 5* customer service.
December 2023 by R Church
My 2015 IMAC stopped working in all areas- started with the black circle in the middle of the screen which basically indicates the operating system or hardware is corrupted. Apple support came up with many solutions- none of which worked - other than then recommending me to our neared Apple reseller in Cheltenham.The service was outstanding. I don't think I have ever gone somewhere full of dread and lack of hope and ended up with a better product. At a very very reasonable price they quickly diagnosed the problem that the dual hard drives (a spinning one and a fixed one) were no longer dual and the spinning one was broken). When all hope was lost they managed to keep the fixed one working (albeit with less storage) and the latest operating system for the machine was installed. The IMAC is better than new and luckily I had saved all the files and photos in the apple cloud so I was soon back to working (and better than before). Very highly recommended outfit.
December 2023 by Imogen Shayler
We bought our daughters ipad in for repair. Her ipad is used for her communication as she has asd and is non verbal. The gentleman was extremely helpful and didn't make me feel silly when I didn't know the answers to techy questions. The ipad was back within 1 day. I highly recommend here. Thank you western computers again!
December 2023 by Sarah Randell
We recently migrated to Apple from a custom linux/ubuntu set up from a career as a academic/computer scientist. Now retired, we wanted to be able to get support and not deal with complex technology as we get older. We had superb service from Joost at Western Computer. He migrated all our data and emails from Ubuntu to Mac, for the price of £99 which we thought was superb value for money. He worked on our computer at the weekend, and kept us informed of progress. Would not hesitate to recommend or to use again. One tip, it's often not possible to get through on the phone, because they are often with customers in the shop who get priority. but you can contact them online and via email and they will reply.
December 2023 by Nick Stokes
Outstanding customer care and excellent service from the team with the Manager leading by example. Super helpful guys where nothing is too much trouble. I?d definitely recommend this Apple outlet without hesitation.
December 2023 by Martin Nicholas
Martin was knowledgeable, helpful, courteous and friendly despite the Xmas pressures. My MacBook Air was returned with a new screen in 48 hours, and thanks to Apple Care it cost me just £75
December 2023 by Kenny Ives
If you need something Apple done...speak to Joost!! I brought my ancient 2012 Mac Mini in to hopefully have a new SSD and OS installed, Joost was extremely knowledgeable, friendly and offered service that cannot be faulted! Turn around time was lightening quick, and be sure, I'll be mentioning Joost and Western Computers Cheltenham to everyone I meet who has an Apple related query! Thanks Joost and the team???
December 2023 by CHERITH SIMPSON
I bought a MacBook Air to replace an old Mac desktop and old MacBook. Joost did an amazing job of transferring all my files from both computers and synchronising everything - not a trivial task given the age of the old computers and the disarray of the files. Very efficient, very professional and very cheerful service. I will definitely come back next time I need a computer.
December 2023 by Amanda Hampton
Louis at the Cheltenham shop was brilliant, really helpful with my purchase and set up of a new phone, which, being a techophobe, I dreaded. Will never go anywhere else for anything connected with technology.
December 2023 by Sandy Griffiths
Western Computers Cheltenham are well worth a visit!Joost the manager was extremely helpful in enabling me to use my voucher.I really appreciated you taking the trouble to sort it out for me and helping me to choose my new Apple Watch ?Thank you for great customer service ?
December 2023 by Patricia Collie
I am so well taken care of by Western Computer staff. I just love and enjoy having to come in with computer issues and being treated with such respect and given all the help that is needed. Very grateful indeed to Rob for all the most recent help, thank you so much.Pat Collie
December 2023 by Tim Chappell
Took my mac mini in today and the 'Expert' was very friendly and investigated my problem thoroughly. The machine is now working well. He even deleted the 'find my mac' issue on an older mac mini for me. A very worthwhile visit for me - thank you!