June 2023 by Marta Maciejak
Staff too busy chatting,didn?t seem to be interested in serving a customer. Shame because it was convenient place to buy my nars cosmetics.
April 2023 by Joanne Quenault
I visited this store on a Saturday morning on a visit to Cheltenham and the ladies couldn't have been more welcoming and helpful on my quest for a tinted moisturiser. I left this store very pleased with both the experience and my purchases. Many thanks to Rachel, a great experience I will return soon.
March 2023 by Helena Padget
Very disappointing service with unhelpful staff.
March 2023 by Lee A
Staff give uncomfortable looks, one occasion nearer xmas time i went in with a friend and we openly heard them mimicking us and laughing as we were leaving the store.
February 2023 by Catherine Guest
I used to be a regular in this branch. I?ve been in a couple of times recently and the staff have been distinctly off hand with me; looking me up and down before deciding whether to come and serve me. I get far better service, advice and a more enjoyable experience from some of the online offerings at Liberty and Harvey Nicks. Ladies, don?t spend so much time judging, you might get better sales if you treated customers better. A shop selling premium products should match them with premium service.
January 2023 by Louise Pitts
Excellent service from a young lady called Ella who gave advice on a selection of products to suit my sensitive skin. So helpful......thank you Ella. Louise Pitts
November 2022 by Charlie Castle
This is an extremely uncomfortable and odd branch. The ladies in there are very nonchalant about any questions and aren?t keen to offer you any advice above a narrow answer to any of your questions . Half the stock is also behind the till? So you have budge next to the Ladies if you want to browse the diptyque candles or jo loves stuff which would be fine if they didn?t make you feel uncomfy. Don?t come in here anymore unless I know I?m going to 100% make a purchase as don?t feel comfortable or welcome browsing
November 2022 by Rikki Cross
I've only had one good experience in the cheltenham branch and I'm local. The staff look you up and down before they decide if they are willing to help you, comes across very rude and judgemental. I have not a bad word to say when visiting the marlow, bath or blue water branches.
November 2022 by April Di Tomaso
I came in on Saturday 11th December. Ruby who served me was fantastic- polite and attentive when paying for my item.However there were 2 staff members stood by not working, judging my friend and I. These two ladies decided to pass snarky remarks about us saying 'who the ** do they think they are, do they think they are too posh to wear masks' - really unprofessional/rude- my friend actually walked out in disbelief. We both had our masks on. Mine had broke at the side- so was holding up the loose side (still covering face and nose).
November 2021 by Maria Fallon
Staff are always extremely helpful and knowledgeable, great range of products
November 2020 by Caroline Williams
Fabulous products and very helpful staff ?
November 2020 by Thomas S
It would seem some staff are helpful, but sadly did come across a member of staff who was up herself. Despite being a loyalty customer, and offering my postcode up so that she could check out a bona fide purchasing history, I was ordered out of the shop for trying a tester. Complained to Space Nk and to give them their due they handled the situation very well. Have not seen said assistant in there since. It is a shame when some individuals behave in this way.By the way, if you are perchance the uppity shop assistant and you are reading this. YOU ARE PAID TO SERVE.....MY PURCHASES PAY YOUR WAGES.....GET OVER YOURSELF. Now I know that your job is probably a minimum wage position. There are a lot of them out there and many of them are nowhere near such an easy ride as yours. So next time you have had an argument with your boyfriend or have PMT or are just hacked off, don't take it out on the customer, because your next job might not be quite as salubrious.As I said thankfully she no longer works in the Cheltenham branch.
November 2019 by N
Excellent service. Always have wonderful make up and lotions/potions to keep you looking your best Highly recommend
November 2019 by Cyndi Mac
Went over to cheltenham to get a Pacific brand of make up that's sold in space nk. Went to the brand and a lady was doing a make over she had her make kit covering the make up and a glass of wine in the way. So I moved the items. Only too be shouted at I am in the middle of a make over leave my things alone. Oh i quite willingly did walked out of the shop furious. I had travelled over a hour to get there. So I drove cardiff where they sell the same product your loss was their gain to the sum of four hundred and eighty five pounds. Disgusted with attitude of the lady in space nk.
