November 2023 by Will Marshall
Slower service than boots in the centre of Cheltenham. And that's saying something.If you want to just buy supplies, go elsewhere, because there is no separate queue for prescription collection. Each prescription takes about 5 minutes to collect, so the queue builds quickly!I do find them reliable for when I do have prescriptions to collect, but the wait times are killer.
October 2023 by Reda Sayah
Thanks again to the pharmacist ChristianI really appreciated your help and advice100% recommend
September 2023 by Rachel O.
Sorry to say that based on three experiences at this pharmacy the service is poor. The items we need on prescription are always out of stock and the system they have to identify a prescription doesn?t appear to be very easy for the staff to use. The result being a very long wait at the till whilst staff come back and forth asking for a name, a birthday - it appears to be a real head scratcher! I imagine there must be a more efficient way to log and retrieve prescriptions?A customer just handed me the ?how do we do? feedback form as we stood rolling our eyes at how long it was taking the staff to find our medicines. The final straw it seems is that the QR code on the feedback form doesn?t work and the web address given leads you to a German website showing an error message in German!Come on Rowland?s you can do better that this! Think of all the sick people feeling stressed by your service and try a bit harder please!
September 2023 by Paul Silvester
The staff don't communicate well at all, and had to get my gp and the pharmacy in charge to get things sorted, he was very helpful. And hopefully everything is sorted out now...so they need to keep this up to go forward ?
September 2023 by kiarash rouzegari
I was served by Susan, she is a great manager and very helpful as well as great costumer service and prompt respond to equiries, highly recommended local pharmacy
August 2023 by Phil Howell
Unless you like being spoken to like a child, I wouldn't bother.
May 2023 by Sian Morgan
Now moving to a different nominated pharmacy, it may be further out but between them encouraging you to use an online service that doesn't actually fully serve the needs of customers, and the majority of staff who don't seem to have manners (except one lady who is very polite) I just do not want to spend time or money here
May 2023 by Diane Crossley
This pharmacy were most helpful today, they answered my call swiftly and came up with the goods! Would recommend.
May 2023 by Sara Silvester
I have cancer and need my drugs when the doctor sends them across, but I never no if they are there or ready for collections as they never answer the phone. I am very ill some days and this cannot continue and may need to find another chemist.
May 2023 by Rémy Pierre
Very bad customer service.
April 2023 by Brian Forbes
Has become very busy since closure of all Lloyds pharmacies. Make sure to order prescriptions early......
April 2023 by Richard KB Formally FireballXL5
It appears to me that the changes to the pharmacy section has made it worse for the customer, no seating and the longest wait I have had since using it for 10 years.
July 2021 by Rev. Russ Fear
Hard to park to get too, but always fully stocked and friendly service
July 2021 by Andrea Mc Carter (Drix)
Very helpful, polite and reliable.
March 2021 by Russ Fear
Hard to park to get too, but always fully stocked and friendly service
