September 2023 by Sonia Chilton
Cerys in Cheltenham M&S Foodhall was so kind & helpful this morning at the self serve till. A real asset & I couldn?t have been more impressed with how she dealt with my error??
August 2023 by Melanie
Grace in the cafe was amazing in sorting me a gluten free afternoon tea. I had been in to Evesham the previous day that informed me they didn't do them and needed to go to Cheltenham. When I got there just after 2pm they had no GF sandwiches, Grace went out of her way to find some. Fantastic service and a lovely afternoon tea. Thanks M and S for now providing them
August 2023 by marcus 365
It is just nice in here, staff always lovely and friendly food is great quality.
July 2023 by I E
Simply the best xxoxoxoxAnd you need to try these biscuits
July 2023 by Miriam Ramirez
convenient location, just in Cheltenham city center. Good quality, fair prices. 2023 summer clothes for women and men seem well designed,fresh and modern. Clean and tidy shop.About the food hall I love the salmon, which I found out a rasonable price , porcions,4 pieces £10 pounds in comparison with other places in the market .
July 2023 by RobRoy McBinson
As the rest of the store the cafe is high quality. We often go there for the bacon sandwich, iced bun and coffee or tea. Always great service and high quality food and drink.Look out for Rob he?ll get you served accurately and before time!
February 2023 by Sarah D
M&S is a Great place to shop they have some lovely things coming in clothes and household items as well, some prices are great but some are a little high, But m&s is always quality stuff. I have never had any problems with anything I have bought from here.The cafe is nice as well. & The food store is also great. The staff is always pleasant , polite & always willing to help. ??The sparks card adds the extra special touch with Extra points. When shopping ??
February 2023 by Helen Arnold
Good shopping experience as ever and quick collection point service
February 2023 by Steve W.
Really difficult to pay!A frustrating visit, one of the items we tried to pay for was price marked lower than the price it scanned at. Very few staff members around to help with problems. We scanned our items at the self service then had to wait for the one advisor to finish serving an elderly lady who needed full attention to pay for her items. Once the staff member was available to us, she was unable to adjust the price so we had to queue for a 3rd time at the refund point where the advisor had a long queue of other frustrated customers. I think your regular M&S customer expects as a bare minimum to have staff members available to process your sale.
January 2023 by Sue Sabadlab
Traveled from California U SA ?? visiting family here in Cheltenham. I enjoy shopping here, it's within walking distance, the store is always so clean & organized, affordable prices and staff always so friendly and pleasant ?
November 2022 by Lindsay McKenna
Didn't appreciate when buying jackets, trousers, suits and overcoats; having to use self-service checkouts. Today was a considered spend and the experience of the self-service check outs left me wishing I'd spent my money elsewhere. This is not progress in terms of customer service in my opinion.
November 2022 by Jane Campbell
Everything I need in one shop . good service but absolutely detest the self service tills , they never scan my sparks card so come on m&s everyone hates them.the customer is always right.we don't want new technology we want a friendly face and a smile ton a till that people can't understand.rant over.
September 2022 by Simon Neville
Jo on the cafe till today, Wednesday 31st August.Queue out the door and into the shop, but didn't open the 2nd till.Distracting herself with inane and needless conversations with every customer as if her purpose was to make that queue even longer.I ordered 3 Iced Columbian Mocha's...I got 3 iced Latte's.Jo grabbed the glasses off me, putting her grubby till fingers all over the rims of the glasses and added chocolate powder to them.Out of process.UnhygienicResulting in a gritty paste at the bottom of the drink.Jo let everyone down in the cafe today.Focus Jo, getting it right first time, is quicker than doing it wrong twice.
August 2022 by Jack
Lovely store, very modern with a self checkout system in place instead of counter staff. Awesome experience 10/10
July 2022 by Barbara Richards
Love the new self service checkout system at M&S Cheltenham, it's really easy to use and saves a lot of time. Well done to assistant 'Anne Marie' for pointing me in that direction
