March 2023 by Jeremy Eicher
Good Customer Service, great prices and wide selection of machines :)
February 2022 by Jared Edwards
Awful customer service. I bought a generator from them that had never run properly from day one, so I took it in for servicing under warranty as I've only had it about 5 weeks. After just under 2 weeks I called to check the progress of the repair, and I was fobbed off with "we will call when your machine is back with us". Today I call and demand to know what's happening with my machine, and the store assistant wasn't even reading from the correct job card.
February 2022 by Henry Harvey
Very helpful staff and a great selection of products
January 2022 by Large Blacksmith
Very friendly, knowledgeable & helpful staff. Would recommend deffo ?
November 2021 by Liam
Was in need of a bolt for a motorbike stand, went in and seen charlie and kane and was back out within 5 mins with what i needed, great help and very quick service also.
September 2021 by nicola bownes
Great staff, all really knowledgeable and won't they don't know they'll do everything they can to find out and get you whatever you needGreat selection of high quality tools - they are more expensive than the big chain, but these are real tools for tradesmen and serious DIYers.Quality comes as standard and the service is great.
May 2021 by Paul Bienek
After having a problem with a product sold as new but clearly 'used' in Gloucester, I spoke to a member of staff in Cheltenham. The guy was brilliant, listened to what I had to say and invited me to change the item in their store.After a rather pitiful attempt at customer service in Gloucester by the tubby Manager I was actually treated with some humanity & respect in Cheltenham where I will be subsequently shopping in future.Great kind staff that know how to treat their customers and a big thumbs up to the Scottish assistant.
April 2021 by winston jordn
Pair of Muppets! I came in to spend money on an item I've looked over, spent time reading up on and having lived round the corner I thought actually lets try here instead if even seeing it at competitor shops. Upon entry I came in putting on my mask and said hi morning to just be ignored and stared at???!! I said then changing my words to hi you okay buddy ready to be greeted and absolutely got nothing back just a blank stare!! I left and then they finally said something but it was "okay bye" waving?!?! clearly not wanting any trade so my money has gone elsewhere! The empty car park suggest customer service is brilliant ( not ) also reading some reviews!
April 2021 by peter howls
Completely rude, unprofessional and terrible customer service. Mr cleevely the sales manger is very rude,ignorant and completely unhelpful. I Bought a press and they delivered the wrong model i ordered the csa20f and they delivered the csa20fb which is completely inferior/ smaller and £175 cheaper and doesn't come with extra kit. Machine mart refused the swap it out or refund me completely. I am now stuck with a press that is completely unsuitable and nearly £600 worse off. They refused to help and said it was a picking error but i am entitled to a refund or swap over. I will be taking legal action against this. My company has spent thousands with machine mart and we will not be using again. I would give zero stars if possible. Avoid at all costs.
April 2021 by Sue Emery
WARNING TO POTENTIAL BUYERS - Bought a petrol generator 3 months ago that cost over £300 it has now stopped working. Machine Marts policy is to take the machine back to be inspected by an engineer and then repaired or replaced which takes approx 2 weeks. The Carl the branch manager at Bristol is unable to offer a replacement and customer services in Nottingham put the phone down on me! My advice would be to seek alternative supplier who takes Customer Sat seriously and values their customers. Machine Mart do not!
September 2020 by Jonathan Derrett
The guys in the shop were very knowledgeable and went out of thier way to ensure I got the absolute best possible deal on a new Clarke roll cab toolbox. I am also really pleased with the toolbox following the purchase. Highly recommend
