March 2024 by Declan Ferridge
One of the best Lush stores I?ve been to. All the staff are super kind and helpful! They all have in-depth knowledge about each product. Jemima helped me out and demonstrated to me the new temple balms. 10/10 would come in again.
March 2024 by Lauren Jones
My daughter had her 10th birthday party after close at the Cheltenham store on Saturday. I could not recommend this as a party venue enough, the girls absolutely loved it with some saying it was the best party ever! What really made it though were Ryan and Jem, nothing was too much trouble for them, they had such a nice friendly, fun and upbeat attitude and the kids thought they were great! ?
February 2024 by Armina Pritchard
Lillian and the members of lush are lovely , had a great time making bath bombs with my friend.
February 2024 by Naoto Howard
Really good service staff were very helpful and pleasant
February 2024 by Ruby Wilson
Amazing customer service from lovely worker Lillian! (hopefully i spelt it right!) Went in looking for presents for valentines day and she showed me just what I needed! Thank you so much!!
February 2024 by Ellissa King
Lillian - give this girl a raise or a bottle of wine or whatever she likes... She deserves it! Super super lovely staff member, me and my partner always recognise her when we come to this store, thank you Lillian for making my day, it was lovely to talk to you! I look forward to coming back to the store to chat haha!!
February 2024 by Eva King-Smith
lovely little lush shop, friendly staff as always! lillian was an absolute sweetheart ??
February 2024 by Gemma Bruce
My mum & me came into Lush today and had the pleasure of being helped by Amy. I really appreciated her looking for things that smelt like jasmine for me and I know my mum really appreciated you helping her find skincare products. I also loved how you offered us help but then would also give us space to look around by ourselves. I'm sure we'll be back again soon
February 2024 by Katie Macdonald
Popped in last week with our 3 year old who has additional needs and were really happy with how one of the staff members was showing her items and blowing her bubbles with the raspberry bubble wand (which has been a great hit) Was lovely to see our daughter getting involved! Thanks ?
December 2023 by Holly Thomas
The friendliest staff, vegan products for everything; an amazing place for gifts and sustainable products for yourself. Testers really helpful for getting the right scent. And dogs allowed!! ????
December 2023 by Gemma Shirley
Today i visited Lush as i had a gift card to spend and had absolutely no idea what i wanted to get, i was served by Lillian who was beyond incredible. She took the time to show me different products and explain the ingredients and how they would be good for me. Her knowledge of the products was amazing and she was one of the kindest people i have ever come across. I will absolutely be returning and recommending this store to others. Please pass on my thanks to her as her kindness really made my day :)
October 2023 by Molly Jenkins
Popped in today to grab a few bits, been in a few times over the years but wanting to make more of an effort to shop there as they have better ingredients etc and i'm so glad it did! All of the staff were lovely including some staff doing a trail shift and they were able to answer my questions quickly which was really helpful, I didn't feel pressured to buy either which was nice! I was served by Ryan who was the most lovely cashier i've experienced in ages and honestly he really brightened my day! I was planning on shopping online going forward but i think I will make an effort to go in in person more!
October 2023 by Dr Wat
I have a son who has autism, he loves this place, and I really can't fault any of the staff. They are willing to spend time with him, showing him the various products and being very patient. I wish all shops could be like this. Thank you!
October 2023 by Corinne Phillimore
Ryan made my day - after an awkward interaction in another store, he gave me a shower bomb with a little note to 'pay it forward' in the hope that my day would improve and it really did thanks to just a moment of kindness.The store is full of lovely people who are always so happy to help, it usually has exactly what I'm looking for, the products are great to use and environmentally sound, I love returning all my pots for guaranteed recycling and I love using my lush products every day.Thanks Ryan for making my day xWe'll be back soon another day.
October 2023 by Christine Smith
Came in a few weeks ago to pick up some bath bombs, Chris served me and he talked through the Halloween products and he recommended an amazing fresh face mask which has cleared up my skin so much! Picked up the Halloween bag with bath products and the Halloween shower slime the products are fantastic and the bag is brilliant for my knitting projects!!