September 2023 by Mark Watts-Jones
Excellent experience buying and subsequent support of a Specialized Turbo Levo. Lots of advice and support for me and my son as we bought the bike. Brought the bike in for a free six week service. I made a passing observation about a small concern I had after a riding incident that was nothing to do with Leisure Lakes. Without prompting the team, from the guy who booked the bike in, to the mechanics who worked on it, did further investigations, spoke to me several times to clarify the issue and make sure they understood and did some extra work beyond the normal scope of their service to make sure the bike was ok and safe to ride. Most of this was beyond the scope of the service , I didn't explicitly ask for it and they didn't charge me for it. THIS IS WHY YOU USE LBS. Genuinely great job. :)
July 2023 by Bev
Test ridden a e bike what i had ordered in (Trek Full Suspension)The young lad brought it out and said there you are, all the stuff you need is in the bag! I asked could i take it for a ride up the road, He said no problem I'll get my colleague to come with you, I waited for ages for his colleague to say he was ready but he was down the other side of the shop waiting for me (Think they expected me to know who he was) went out for a ride and the gears was clunking so when we stopped i said the the lad about the gears and he said the gears are the cheapest range, Rode back to the shop, Gears still clunking, So said about it again, The lad said well its under pressure! My reply was "of course it's under pressure" it was being ridden, If its like that now what's it going to be like after a few hundred miles? The two lads stood there didn't say anything, They could of said we'll get it checked out in the work shop but they didn't, they was like a pair of lemons! So had my deposit back, Never going there again! I think the gears wasn't checked and set up correctly so they lost a sale and any future sales off me!
July 2023 by Bev Hughes
Test ridden a e bike what i had ordered in (Trek Full Suspension)The young lad brought it out and said there you are, all the stuff you need is in the bag! I asked could i take it for a ride up the road, He said no problem I'll get my colleague to come with you, I waited for ages for his colleague to say he was ready but he was down the other side of the shop waiting for me (Think they expected me to know who he was) went out for a ride and the gears was clunking so when we stopped i said the the lad about the gears and he said the gears are the cheapest range, Rode back to the shop, Gears still clunking, So said about it again, The lad said well its under pressure! My reply was "of course it's under pressure" it was being ridden, If its like that now what's it going to be like after a few hundred miles? The two lads stood there didn't say anything, They could of said we'll get it checked out in the work shop but they didn't, they was like a pair of lemons! So had my deposit back, Never going there again! I think the gears wasn't checked and set up correctly so they lost a sale and any future sales off me!
July 2023 by Nathan Kerr
Never used these guys before. Brought a ebike as it was ridiculously cheap (58%off). It's incredible. They even delivered it 4 days early fully assembled. Would definitely rate these guys and will purchase my children's bikes from here from now on. Communication is also fantastic from these guys and that's something I really appreciate from a company.
July 2023 by Ross E
The buying process was clear and straight forward, the price was competitive and they even delivered the bike a day earlier than expected. Very happy how it went. Thank you for your help, guys!
July 2023 by Jonathan Richards
Just called the workshop to book in bike for a service to be told they first of all want the bike for an inspection then have to book the bike in again for the actual work. I was told work can?t be done on the same day. Ridiculous, have spent thousands with this shop but shall now go elsewhere!
April 2023 by JacobM
I never seen person soo helpful like Jake !!! He is amazing , every time we visit the shop he truly tries to help!!!That Guy needs pay rise or promotion!!!Thanks J for everything??
March 2023 by Martyn Giblin
Took my bike in for new bearings in the wheel and new bottom bracket and the bearings in the back wheel was loses and the bottom bracket makes loads of noise when peddling and when I rang them my to say the lad on the phone just laughed down the phone to me I would not trust them to wash a bike
September 2022 by Adrian Jones
Had a couple of hub services recently on both occastions received quick and efficient service,
August 2022 by Colleen Irvine
Hi just wanted to say a massive thank you to Peter. I had a puncture and was nowhere near home. I took my bike to the shop, nothing was to much trouble, the repair was carried out quickly and efficiently. Excellent customer service, would recommend the shop
April 2022 by H
Recently bought a Cube Agree C:62 pro road bike with the help of Ian Gray in store, he was so very helpful and informative and nothing was too much effort. The bike is amazing, what a difference versus my old aluminium bike, so pleased. The staff are polite informative and not pushy. Looking forward to more business in the future.
January 2022 by Susan Barlow
LLB Cheltenham - Outstanding staff, Friendly, knowledgable and very helpful. They take the time out to understand their customer's cycling needs and do their best to meet those requirements. I thought this level of service was a thing of the past. I now know its not! If you need bikes or bits I coulden't recommend them more highly,
January 2022 by Ah games
Went there to buy a mud guard and asked the guy who was working if the mud guard would fit most bikes and he said yes and I asked I f it would fit 3.4 wide tire and he said yes turns out the tire is 2.3 and it still doesn't fit can't get my money back waste of my money need to try an be more accurate if you are going to tell me it will work/fit. Not happy to be honest
October 2021 by Loads Money
I?v been into Leisure Fakes twice now.There won?t be a third. Absolutely no help what so ever.I recommend Williams down the road,at least they smile when they take your money.
July 2021 by James Leader
Finally a shop with stock in depth, visited other stores locally (Dursley & Stroud) without success of finding what should be common cassette, chain & brake pad service parts. They had exactly what I needed and offered great service. Jon thanks very much for your help.