March 2024 by Nehal El-Masri
My experince with Leadrs since 2020 is more than perfect they always listen to any complaints. Maintenance wise very fast their service is perfect. Not to mention Sarah there she is very helpful and act very fast to any issues and resolve it.
March 2024 by Joshua Miller
An absolute nightmare of a company. To start, I viewed a property in early October. As current tenants were living there, I didn't get up close and personal to do an inspection. Clearly, I should have.I received keys in December for my move in (from London). I picked them up at the office and then went to the house. I came in to find a leaking roof, 4 ft of water running down one of the bedroom walls, mould in the closet, an oven that doesn't work, floorboards coming off, mice, and a back door that wouldn't lock.Getting ahold of the property manager Shelly was initially a hassle, until I started calling her daily for updates. After fighting to get Leaders to go to the landlord (who lives in Australia..) to ask for the tenancy to be ended early, it was still weeks before I heard anything back. Repeatedly Shelly told me she'd email me updates, and almost never did. I had to continue to call for information and status updates. It was blamed on "a break down between the front end team" for her not knowing that the property was an absolute mess. Why they didn't bother to do a walkthrough before handing me the keys I can't understand. The property never should have been handed over in that state.Only after offering to cover rent until 12 February did I finally get released from the lease. Then they call me on 18 Jan, asking if they can end it that day (I'd already moved out), so they can go in and start repair work right away. I'll add that the property (9 Keynsham St) was already re-listed on Rightmove on 15 Jan, despite the state of disarray in the house. I agree to end as of 18 Jan. It took them SEVEN weeks to refund me the £1000 they owned me back in rent. I was again calling Shelly weekly for updates and kept getting the same response of "I'll look into it, I'll email you updates, give me a few more days, well there's no contact number for the finance team", etc. Well dear reader, you probably won't be surprised to hear I in fact did not get email updates. Only after asking for a manager, Sarah, did anything actually happen. Sarah resolved in 3 days time what had at that point been 6 and a half weeks of asking Shelly to get this resolved.Shelly is a sweet person to speak with, but when it came to taking action I am immensely disappointed.Avoid Leaders at all costs. They're a nightmare to deal with, and clearly have shady business practices.
March 2024 by m roberts
Had Katie who made the whole experience so easy and stress free ? thank you!
March 2024 by Alix Francis
I would highly recommend Leaders in Cheltenham. I have been a tenant with Leaders for a number of years and Shelley has always been incredibly supportive with any queries I have. She is very professional and goes out of her way to help. Her empathy and kindness also makes an enormous difference.
February 2024 by VERA LINUS
Katie was my direct contact, she was amazing and made the process seamless and beautiful! She was so kind and lovely... Katie has been of tremendous help, Such a delight, thank you for all the help! I love leaders because of you.
February 2024 by Akhila Prabhakar
Leaders- one of the best agency I have dealt with. I should mention about Katie,she has been really helpful and very friendly. She is very quick with replies and is always there when in need. Thank you so much Katie and Leaders.
February 2024 by Zac Thompson
I just wanted to share my experience with Shelly Thomas at Leaders, I?ve had a few issues with my property recently and she has been great at responding to my calls and letting me know how things are all coming together! Been very easy to deal with
February 2024 by Lakshini Liyanaratchi
I would like to mention that Leaders Lettings have been very helpful in finding suitable houses and arranging our viewings when we needed to relocate. They are professional yet very flexible given that we were relocating from a different city. Katie Vince handled all our queries and I must say that her service and responses were prompt and impeccable. She is definitely a gem to this organisation.
February 2024 by Charles Lancaster
Myself and my partner are currently immagrating to Chetlenham form Johannesburg South Africa and I must say that the hlp provided by Katie Vince in finding a place to stay is just out standing she is both patient and supportive to all my questions as I have never lived anyehere other than South Africa and was really lost in this new process. Thank you so much!
February 2024 by Beth Taylor
Got the keys to our new flat today and were were very impressed by the whole process and how quickly it all went through. Katie was amazing for ensuring we were kept up to date and nothing was held up and always very quick to respond to any queries!
February 2024 by Shroom
Had Jamie Haines as an agent for my current property, nice guy and helped me out whenever I needed it, appreciate the effort.
February 2024 by Michael Menezes
Service is very poor for a landlord. Cannot get the branch manager details, poor understanding of the market rent and lots of excuses.
February 2024 by jane Mumbi
Nightmare . Worst agent and should be done for being unprofessional and lacking integrity. Useless .
January 2024 by Imogen Millard
Me and my friends are currently looking for a new property and Katie has been helping us with viewings. She has explained the benefits of the residency membership and how I can benefit from it in a new home. She has given great advise and has gone above and beyond to help us find a new home!
January 2024 by Shelley Blackmore
Recently moved house and Katie was the letting agent who helped me she insured the whole experience ran smoothly and helped me through every step of the way
