November 2023 by Peter Fitzgerald
Took in my company car with low pressure in one tyre. Told by staff nothing wrong so they pumped all tyres up. Told them I'm losing half a bar or pressure a day but they insisted nothing wrong. Took it to another branch who found 2 screws in the tyre. Also noted this branch didn't refit the dust caps and left me with the front tyres inflated to different pressures, with over 7 psi difference! Will never go back to this branch as last time they said my tyres were fine and I went to another branch for a second opinion. The other branch found 2 tyres with below 2mm tread and a third with a big cut in the side wall so drove away with a set of 4 new tyres, and fleet companies don't authorise that without good reason. I really could not trust this branch for anything. Sadly, my company has an account with kwikfit, else I'd be buying tyres from skilled staff in another company.
November 2023 by Charlie Rees
Chris and harry were amazing from start till end harry explained why I needed the new tire and showed me how to work out if there running low on tread so I can make sure it?s always safe to drive, Chris explained tire care to me as I go through then regularly and now it?s goin to save me money in the long run
October 2023 by Neil Hurley
Was going on holiday had puncture on the M5, turned off to Kwik Fit Cheltenham. Greeted by two very sociable fellas. Fixed my tyre straight away without an appointment. Top marks to you both.
October 2023 by Sarah Reis
Thank you so much to the guys working at the Tewkesbury road Kwikfit this morning. After another tyre place had told me they couldn't help me until next week, the staff at your branch managed to fit me in to have a look at it straight away and then repaired it for me there and then. Very much appreciated. Excellent service and I will definitely be recommending.
October 2023 by KT Green
Called in with what we thought was a slow puncture on our motorhome. Turned out to be faulty valve. Replaced, tyres all reset to correct pressure and on our way again. Great service and help, even though they don't normally do motorhomes! Many thanks!
October 2023 by Johanna de Colbert
I needed exhaust because it was falling off and very noisy, when I paid £330 and started my car , the noise was still there, they gave me some story about heat plate blah blah? I was so scared driving home in case I break down, as soon as I got home I phoned kwikfit Albion Street explained the story, they said I should bring it in Monday and they will find the problem. How nice of the Manager Steve. Needless to say I will never go to KWIKFIT TEWKESBURY ROAD ever again.
September 2023 by Andy Safe
First of all I had to come back after booking an appointment as the tyres were.ordered in they were the correct make and model. Unfortunately they were the wrong size. I had a discount for the inconvenience but they were unable to do the tracking.
September 2023 by paul gray
I got good service the team kept me informed of progress and the final bill came in cheaper than expected. Very proffetional
August 2023 by Darren Haines
Booked in for and oil and filter service. They were short staffed but took four hours from when car was booked in. No oil on site for my vehicle - had to wait for delivery - more time. Also on board computer not reset and had to ask them to do it. They were unable to do it! I ended up doing it myself otherwise my warning light would appear every time I restarted the car. Not the best service really and a bit poor for a recognised brand service station. Felt for the duty manager who was short staffed but a bigger issue with the depot I feel. Doubtful I will use again.
August 2023 by Chris Budd
A reluctant KwikFit customer (local branch really poor) very surprised by the excellent level of customer service at this branch. The guys really were excellent when I brought them a punctured tyre just before closing on a Sunday. They were obviously busy but cracked on any way. If only all branches were as good!Much appreciated.
August 2023 by John Tattersall
Quoted £130 for 2 tyres(£66) and tracking(£64).Didn't do tracking as car was 'too dirty underneath'! It's a car, what did they expect? It didn't come off a showroom floor!Then told I owed £100 for the tyres as original quote was wrong. He'd only quoted me for one tyre apparently.Not happy. Won't be using kwikfit again
July 2023 by Mike Payne
The 1 person working on Sunday 9th July was brilliant, but he was on his own and totally overloaded - this should never have been allowed to happen!Within 24 hrs of driving away after 2 tires were changed, I've lost 2 wheel trims - clearly they weren't refitted properly, they should be secured in place by the wheel nuts. I don't blame the technician at all, he should never have been put in the situation he was in. I do hold KwikFit entirely responsible and would like the wheel trims replaced
July 2023 by nat
Amazing service today did a thorough check on my car and tyres. All staff were wonderful
June 2023 by Geoffrey Hack
I was asked to come for my air-con re-gas at 3:30pm. at just after 4pm I had to remind kwik-fit that they hadn't started it, whereupon he apologised and went outside reception to organise it.I didn't think much of the service I received and promised him I will not be coming here for two new front tyres I will require soon.
June 2023 by Gary S
Very efficient, no hanging around to be dealt with, pleasant staff.I?ve used Kwikfit for years, this was the best experience.
