January 2024 by Linda Knight
I fell foul of the cold weather and my car battery decided not to play! I ended up at the Halfords Store at Kingsditch Retail Park and they were excellent. From the lovely blonde girl at the till who sorted what battery I required to Jason who fitted it well and in super quick time allowing me to actually go off and do at least half of my volunteering shift. Thank you guys you were brilliant yet again ??
January 2024 by Stuart Dabbs
Went into Halfords at 10am on Sunday 7th Jan 24 as my car battery was playing up, asked if they could supply and fit a new one Excellent service I was on my way home with a new fitted battery at 18 minutes past 10. Brilliant, well done Halfords.
January 2024 by Cheryl Hands
We had bought a bike on Wednesday for my daughter?s birthday with collection booked for the Saturday (her actual birthday). When we arrived we were told it was booked for Monday collection but with birthday girl in tow, the lovely lady that was serving me made sure it was all done for her that evening. She loves her bike and was so grateful to get to go home with it on her special day. Thank you for being so caring.
December 2023 by L
Both my headlights were not working, so I purchased new fuses to try. The gentleman at the till who served me was very happy and friendly, (sorry I did not get his name). The fuse did not fix my problem, so I thought I would try changing the bulb. Sean came out and checked which bulb was neede. Unfortunately, it was an H18 that was not stocked. Even though I was unable to get the light bulb fitted at this time, I could not have asked for friendlier, helpful staff. They took time to talk through and show me what was needed. I would definitely not hesitate to recommend Cheltenham Halfords.
December 2023 by Erica Woolford
I popped in this evening after work and Rich who served and advised me about replacing headlight bulb was cheerful and helpful.Harry fitted it for me , he was efficient and friendly.After 20 minutes it was all sorted.Great friendly service, good price and peace of mind .I would definitely recommend Halfords .Thank you for excellent service
December 2023 by MATTHEW ADAMS
Amazing friendly and knowledgable staff - could not have been more helpful and I also noticed a wonderful team atmosphere amounts the staff - well done a credit to the company
December 2023 by R Mak
Aggie was genuine, lots of clear knowledge and guidance given, she clearly loves her job and has been well trained.
December 2023 by Robert Cronin
Failed to honour the black Friday deals despite being told they applied in store. Wouldn't show me what has been applied until transaction completed and receipt through once home. Will be following up in store.
December 2023 by Craig Alexander
Poor service, item ordered online wasn't available, indifferent staff member unwilling or unable to assist. Ended up buying item again, will use other stores in future!
December 2023 by BRian Koschalka
I only needed wipers and a bulb and to have them fitted. I stupidly took the wrong product in both cases. The young man who didcyhe fitting and the staff at the checkout were extraordinarily courteous, patient and efficient.
December 2023 by Gordon Wheelock
So. I go in to buy a simple £21 wheel brace, the likes of which are for some reason locked securely behind glass doors like crown jewels. The store was fairly busy. But nothing like what it is sometimes. All I needed was for a member of staff to reach into their pocket or hook out a key from their chain and open the cabinet so I could take off this relatively inexpensive tool from its hanging place and get in the queue to pay for it. But no. This was too much to ask the chap wheeling a bike towards the back of the store right up the parallel aisle. To expect such a complex process to be undertaken whilst passing 2 yards away was obviously underestimated by me, a mere punter. But, to be fair to this extremely busy staff member who?s chief concern was getting that bicycle into the back room as quickly as possible, he did kindly radio a message to all other staff members with ear-pieces that there was a ?chap hanging around near the glass cabinets? so that they could muster up another person to perform this complicated key-turning process.I waited.And waited.And waited some more..,With no sign of anyone, I ventured into the main drag again in the hopes that another member of Halfords staff might be able to help. This time another member of faster paced staff said that she also could not help because she was ?serving?. A quick key turn on a cabinet 5 seconds from her route would interrupt her serving another customer, so I guess we can?t have that can we. However, she did kindly do the radio thing, presumably so that another staff member could come from further afield to open a door.Once again?.I waited?And waited..,And?.Well it was all too much and, despite the fact that the lack of a wheel brace would mess up my plans for the weekend, I walked out.I?m sure the loss of a £21 sale will mortify the management! But more importantly, this situation has led to a very poor review for the Cheltenham branch, who I hope can learn from this and perhaps either encourage their staff to carry cabinet keys and use them to do a 10 second opening job when required, or to display such inexpensive items outside of cabinets that need unlocking.
December 2023 by Gail Jones
Excellent service today from the checkout to the gentleman Jason who checked the car and changed break light bulbs.Then straight to the auto centre for MOT. Of cause it passed.Being a premier member helped a great deal. Took the stress out of it all and also some discounts too.Merry Christmas Halford team?
November 2023 by Peter Clare
Visited the Kingsditch store in Cheltenham 6th Nov with a. Infants bike needing stabilisers and to look at balance bikes for my grandchildren too. Was helped by Nick and Rich each contributing to me feeling I had a really great experience. Not being familiar with balance bikes & stabilisers I was helped with fitting and selection. I felt confident of their guidance and help and left the store feeling very happy with my relationship with Halfords and the way it treated customers.
November 2023 by Rich J
It?s actually quite difficult to buy certain things here! Very few staff available to assist with bikes/helmets. Car charging accessories are all locked away so you can?t really see the product and again no staff to help. You get a better service online!
October 2023 by Robert Chadwick
very helpful staff, who helped me find what I needed. Sean, the guy who actually fitted new headlamp bulbs in my car, was very knowledgeable & super efficient, as there was little room for him under the bonnet to maneuver the fitting easily.
