November 2023 by Alan Gillespie
Trevor was an excellent host during our time in Furniture Village. We spent 2 hours looking, trying out and deciding on a new sofa. Trevor's engagement and advice was welcome throughout. I'm very happy with the model we settled on and the Black Friday discount was a welcome bonus. Many thanks.
November 2023 by Jenny King
Saw Damian Sochacki on 2 occasions, gave us info needed then space and time to decide.Second return to store he was again very friendly & patient whilst we re checked dimensions and thoroughly went through everything to ensure we had the optimal options for our space. Very excited to receive our new sofa. He even threw in free cushions when we mentioned we liked them. Outstanding dedicated prompt service. Thank you Damian for making our purchase a stress free enjoyable one.
October 2023 by Ross Langdon
Damian was fantastic. We entered the shop and there was no intense presence or any pushy sales reps which was refreshing. He was helpful and made up feel at home. We had our 4 month old baby with use and he wanted to lie on the bed. So we did the whole deal on the bed. What a great experience thank you Damian
October 2023 by sue parry
Popped into showroom for a quick browse. Craig Dunn the salesman listened and advised on what and what's not suitable for me. Left me to browse. Returned later the same day and asked Craig to show the family.No sales speech or pressure , again left us to decide amongst ourselvesCraig went over and above to make sure we were pleased with our purchase .Gave us contact number if any questions that may arise later.A refreshingly relaxed and private atmosphere in a showroom!
October 2023 by Lauren Smith
Brilliant service from Trevor today! It was our first visit to look at a new bed for our new home. We didn?t feel rushed or pressured into buying - we were left to browse and try out the different mattresses. Trevor was there to answer any questions we had about the different types and give us prices. We had no intention of buying a bed today but Trevor was so helpful in-fact we placed an order same day! Whilst we only dealt with Trevor, it was clear from observation that the rest of the team were also just as friendly and helpful! Great job guys!
October 2023 by Stephanie Allison
Sarah was brilliant - helpful, informative, friendly but not pushy. She recognised our needs to remeasure and reflect, as a result we came back and bought. Highly recommend her.
September 2023 by Caroline Grinnell
I walked into Furniture Village with my Mum intending to just have a look. I'm getting keys to my new place on 22nd Sept ! So I did need stuff but .......I left the building £3,000 lighter & after 3 hours! Trevor Bubb was the perfect salesman. I came away with twin beds,a sofa, a chair & a foot stall! Trevor knows his stuff. Full of fun & banter even won my 83 year old Mum over !! He brought us coffee too. Trevor could not have been nicer or more helpful. Thank you masses.A total asset to Furniture Village.Thank you TrevorCaroline ( & Ann)
August 2023 by Liz Roper
Very impressed with the store . Lots of choice. We went to furniture village to look at buying a settee . We were served by Karen who was so knowledgeable about the G plan range . She was so helpful in assisting us with the choice we made . At no time did we feel pressured into buying. Excellent customer service, would recommend a visit to the store . Kate is an asset to the company. 10/10
August 2023 by Julie Keveren (Jules)
Dealt with by a knowledgeable rep called Craig Dunn who specialised in the bed dept.Very pleasant and answered all our questions plus gave us extra discount..what's not to like..Definitely recommend ?
July 2023 by Lucy Carter
We received fantastic service from Trevor in the Cheltenham store. He was helpful from the minute he greeted us. Trevor went out of his way to remember and track down the sofa that I wanted from memory around 6 months ago.He knew which one and which colour immediately. The whole process was seamless and we are so happy with our purchase. Thanks Trevor ? ?
July 2023 by Sara Coleman
Found my perfect table and chairs here,what lovely furniture . Staff was so helpfull and northing was to much trouble. Looking forward to my delivery and eating together has a family again.
July 2023 by Gemma Boulton
We recently visited the Cheltenham store I must say that Justyna was brilliant she was so helpful and knowledgeable about the products we were looking at! We only went there to look round but ended up making a number of purchases and that was down to Justyna. It?s not often that you receive great customer service these days, very often you go into a store and get ignored so we wanted to acknowledge that, she is an absolute credit to the store!
July 2023 by Sasha Slack
We walked into Furniture Village, and immediately felt welcomed by Karen Groves.She gave us the information we needed but the time by ourselves to look around.We have a fairly small space to work with, so Karen took the time to figure out measurements and the modular pieces that would fit into our room.We felt confident with our purchase and everything discussed.Thanks Karen ?
June 2023 by Barrie Ellis
What an absolutely shocking company. This will be another review in a negative light. They have tried to con me from £1000 by trying to deliver us an old model sofa. That is even advertised so much less than the one we should have had. It?s not put together properly. Not a single call from anyone just someone emailing to say your email address in not authorised. How are you still in business, this is awful service. Not one call to apologise maybe the 5k was not enough to spend with them but you have completely destroyed our experience and insulted me by the way your deal and rob customers. Looks like a lot of people feel the same
May 2023 by Alison Branchett
We dealt with Damian Sochacki. Lovely chap, no pressure selling at all but on hand when needed. Good knowledge, very helpful & efficient. 5 star service.
