October 2023 by Richard Daffern
Really bad experience with this business and would encourage to avoid if you expect professionalism and good customer service. They had my pocket watch in to provide some basic information and pricing but hadn't made any movement on this for 2 months. They never called me to advise what was happening so the emphasis was on me to chase up. Spoke to the owner of the business but wasn't bothered about the wait I'd had
July 2023 by Richard Jenner
Brilliant company - served by Lilly who was very proficient in replacing the link on a broken watch strap. Numerous other jewellers and watch repairers had said it wasn't possible.
July 2023 by Paul Shardlow
Great service. If you want battery in waterproof watch get done here if in Cheltenham h Samuels etc will not garrenty it is sealed. If expensive watch worth it
June 2023 by Tom Grant
What a delightful find - a business that provides a proper service. 3 previous jewellers were unable to help but Frederick Allen Jewellers were excellent, helpful, jolly and the task was no problem. An old family favourite watch was reinstated and now passes to the next generation. Thank you so much to Abbie and her colleagues. KR Tom Grant
April 2023 by Alan Blackmore
Couldn't mend my watch because of its age but staff were very helpful and polite
September 2022 by Albert Alfageme
My wife and I bought our wedding rings and the service was outstanding, the lady was helpful and patient. My ring had to be modified due to the heatwave (swollen finger) but now it fits perfectly and they did it on time.Highly recommended.
July 2022 by Julian Ryland
Had my battery changed in my watch here while I waited. Really good service overall.
July 2022 by Gary Compton
Excellent service front of desk ladys so lovely and helpful and just great to talk to, the jeweler lady who sorted my watch straps very lovely and polite couldn't do enough for me .Thank you all that work there.Gary C
May 2022 by John Singer
What a smashing shop very efficient and welcoming would go back
November 2021 by Mark P
First-class service. I've had a long-standing problem with my Tag watch. The heavy metal strap makes it uncomfortable to wear, and so the watch has been gathering dust in a drawer at home for years. I was on the point of selling it, but Tim was able to order a series of leather straps for me to choose from and fit the one I selected. He also replaced the battery and resealed the watch. I am delighted with the result. It looks better than the original, is comfortable and I now wear it all the time. All the members of staff I dealt with were polite and helpful, and I thought the cost was very reasonable. Recommended.
September 2021 by Dawn Wainwright
Staff are always friendly and knowledgeable. Lovely Jewellers to deal with, would highly recommend.
May 2021 by Anthony Hanwell
Internal Communication needs attention. Took my watch in to be regulated. Took the opportunity to get batteries put in two old spare watches. Was offered to make the latter ready in 45 minutes. I said I would collect them when the main watch was ready. 10 days later got a phone call that "your watch is ready". Made the journey only to find the call related to the spare watches and the main watch had just gone in a weeks batch to their watchmaker! Wasted journey!Update a week later. Told that the technician would not regulate it without a full service at £85 for a watch that cost £65. I declined and requested it be returned but shipments back and forth take place once a week so I am being made to wait 10 days just get my watch back.It would not be fair if I did not come back here and say that they did take the trouble to deliver my watch back to me as on as it came back from the repairer and saved me another journey.
April 2021 by Steve Davis
Took a favourite watch where I broke the metal link strap and they have a watch repair specialist on site, they didn't even need to sent it off in the post to repair, they were brilliant, couldn't recommend them highly enough!
