July 2023 by Tim Pates
Always excellent travel booking service when we book at the Cheltenham office.Never had any problems , swift service not kept waiting, friendly staff.
June 2023 by Helen Martin
I went in with my friend today to see about prices to book a short break to sorrento next year !! How rude was the assistant !! She must of thought we were either brainless or to poor to possibly be able to afford to go ,I was so annoyed at her snobbery telling us also that we needed enough money to budget to eat out and that it was the most expensive area in Italy !! Like we didn?t know this befor asking , how dos she know how well off we are I could be a millionaire !! and to be so patronising about how she?d been on holiday to ten different places in Italy like we couldn?t possibly do the same , I won?t use this company again and 2 stars is to much so you won?t be recommended
December 2022 by vicky smith
Myself and my husband popped in today to look at booking a holiday and I?m honestly baffled at how rude the lady we spoke to was. Horrendous customer service and just pulled up the same website we could book from at home. If all it takes to get a job at Co op travel is access to jet 2 holidays and a miserable attitude, they?re setting the bar pretty low.
November 2022 by Wayne Garbett
Shocking service.Despite Co op checking our family in online when we present our passports. At no point were we told we needed 3 months extra on our passports due to new rule changes.We were refused boarding as we are a few days short on kids passport.When I called them to complain, I was told try my insurance company. As its not their fault.Ulitmately the responsibility was ours but for this rule change never to be raised when purchasing a £5k holiday is a gross failure of duty in my opinion.
October 2022 by Martin James
DO NOT BE FOOLED BY THE REPUTATION OF THE COOPERATIVEPut our insurance through Rock. Look at Google Reviews. We had to cancel due to my wife having terminal cancer. Have approached them (as Rock do not answer phones or emails) and they have said "Not us. Not interested"The agent at Co Op took a month to tell me this. She claims they have approached Rock on my behalf and I want proof. As of yet, silence.They are not the Co Op of old. They are a chop shop
August 2022 by Paul Hill
Absolutely a good job done from start to finish. Your staff at the cheltenham branch are excellent. Special that's to Michel at the cheltenham branch .we have done 2 holidays this yeat through the cheltenham branch. Well plannedAnd helpful.Thankyou Mrs Hill.
August 2022 by _J_P _S_M_
Poor customer service. The staff is really unhelpful. I?m not using this agency anymore.
July 2022 by Helen Stephens
I have booked two city breaks they always very helpful
June 2022 by Grant Smith
They lied about the times we could get into the airport. Meaning we lost out money on the cost of train tickets. They lied about hotels being far from airport. They really just had no idea what the hell they were on about and its a good job I did my own research because we would have been left outside, over night, in the dark and cold. I'd never book through them again. We have our honeymoon tomorrow and I'm so worried they lied about other things too, god only knows what we are going to find when we get there. Seriously, NEVER use them.
May 2022 by Brian Forbes
A good informative travel service who go out the way to assist, suggest and arrange travel, holidays and crusing.
March 2022 by Deborah Eastwood
Not a fan. I appreciate the chap was on his own and the phone at the time I walked in. Fair enough. But at least look up and make eye contact, i was happy to wait. When we did get served it was uninspiring! Save your money and go to Hays which is about 3 doors down!!
January 2022 by Laura
Staff are amazing, the knowledge on travel they have is amazing. Helped me book my dream holiday. Highly recommended booking holiday's here.
November 2019 by Lynda Little
The service was excellent all staff are friendly and helpful. Nothing is ever too much trouble. I have booked many holidays with them and will continue to do so. If you are looking for personal service and feel valued I highly recommend you visit this branch
November 2019 by Ruth Phillips
We have used Sharron to book our holidays for the last couple of years and would highly recommend Sharron and Co-operative Travel. Sharron gives a first-class friendly service and with her extensive knowledge of holiday locations and her attention to detail we would never book our holidays through anyone else!
November 2019 by Victoria Field
From start to finish the service has been exceptional, so nice to get first hand knowledge from the staff who have been to the destinations I book in store. Everyone is friendly and approachable,they will look at every option available for flights and holiday packages alike. I have booked many holidays with coop travel and will be booking many more,thank you all
