February 2024 by Laura M
Online account help said they could provide immediate quote for repair but was told they couldn't when I went in. Assistant tried to help but it was a wasted journey.
February 2024 by Trevor Clark
Went into the store and was utterly ignored. Admittedly the four staff were busy with customers but some acknowledgement can be expected. The only reason I gave one star is that I cant give zero. Will try at another Vodafone store tomorrow if the customer service is as dire then it's another supplier.
February 2024 by Christopher Easy
Once again due to Google saying l was in the shop where l walk past it you will get a low rating. Take it up with Google
December 2023 by Gavril Stoyanov
it's took 2 hours the lady in shop to activate the sim card which i would like to purchase, unfortunately unsuccessful. Then she told me that she cannot activate it and i should try myself on the next day. as result I spend 15 pounds for pay as you go sim which cannot be activated
November 2023 by Afrasyab Shafiq Malik
The manager is so unprofessional there. I was waiting for my advisor for thirty minutes but when it was my turn, he totally sidelined me and directed the advisor to the other person. Would not be recommending vodafone and this branch.
September 2023 by Peter Carson
Went into the Southend store after loosing my broadband account log in details. Jakub sorted me out very quickly and I'm happy
August 2023 by Peter Collins.
I'm a man in my seventies. Visited the shop on Wednesday for them to sort out a minor problem. The woman there couldn't do it. So I brought it back in today Friday 25/8/23. A man looked at my mobile repaired it. I was then barred from the shop because they said that on Wednesday I tried to kiss the woman there. When I protested. The manager nearly punched me. So I left, as I walked out he said that I tried it several times. I said to make sure that he has camera proof. I am completely innocent. I have informed the Police and will contact head office. I will not give up on this. I have done nothing wrong. Anyone else had any problems with this?
July 2023 by jane potter
The last time I visited I came out more pleased with the help I got
May 2023 by Kamrul Hasan
Nice shop
April 2023 by becky mason
Very helpful Especially Rob thanks (Southend)
April 2023 by Bright Anim
Good customer service
April 2023 by peter belsham
Went into shop with technical question. They were busy, had to wait 5 mins. They helped me with my query. Very helpful and great advice. Brilliant service
March 2023 by Chrissy Clark
Went into the store today 2 return a Samsung watch as couldn't get on with it and Robert served me he was so friendly and so helpful thankyou so much
February 2023 by elaine tedham
I had just done upgrade on my phone with Vodafone online the guy that sold it to me said I could take it into Vodafone shop near me and they would do download for me from my old phone and so I wouldn't loose my photos he did this but then I had a bill of £25.00 for the privilege I bought case and plug to enable me to charge it and cost me further £30.00 wasn't impressed with £25 for his knowledge. Especially when I've been with Vodafone 20yrs plus remembering when you used to get plugs with the phone.
November 2022 by Mair Davies
They are very helpful and explaine everything you need to know