March 2024 by J B
Sad little place with a tired vibe and worn flooring. The manager was very apologetic, but did have to come to us several times to check things and swap out stale cake. Apparently the cakes are defrosted here. £8.95 for a single slice of toast with half an avocado and 1.5 cherry tomatoes was a bit steep.One of the waitresses didn't listen when we ordered and we ended up with skimmed milk in spite of spelling it out that wanted full fat.
February 2024 by Forever Twowheels
Average foodLong waitsTerrible experienceMaybe just good for coffee and a cake
December 2023 by berniejBillericay
the seating area was spacious , most comfortable and after a short while our friendly waitress took our order for the afternoon cream tea - this included tasty crustless finger sandwiches , scones with clotted cream and small pots of jam , cakes with macaroons and unlimited pots of tea -- all most delicious
December 2023 by MandPW
We had a buy a gift voucher for an afternoon tea, and thought we?d try and use it while we were in Southend. We?re very glad we did! We were greeted at the door by a very smiley young lady, who gave us a choice of seats and explained how things worked. Then, once we were settled, Janneca, our waitress, went through what we were entitled to from our voucher, took our preferences, checked about allergies and carried on with her work. Within a couple of minutes our drinks were brought to the table, and then our food arrived, which was absolutely delicious, not long after. Janneca checked that we were okay several times, always with a smile, asked if we needed a refill, and still coped with other customers, cleared tables and greeted people. In fact, the whole team were a very hard working group of ladies. Well done Patisserie Valerie Southend, we will most certainly be back! Special thanks to Janneca for making our visit so lovely. Merry Christmas!
December 2023 by Patricia Parkins
I ordered a croque which was lukewarm when it arrived and my husbands skittle was the same!
November 2023 by 71curlybear
Myself and my friend came yesterday for brunch. Waitress very welcoming and attentive. Food was lovely, we both had Eggs Royale. Lovely hot and fresh. Will definitely return the cakes looked amazing.
October 2023 by Gianky Prinz
we went for afternoon tea and it was really delicious with excellent service and kindness from all the staff
October 2023 by Jade Hurst
Waited 5 minutes at the counter, was ignored. Wasn't busy and as I went to leave one of the people serving shouted hello at me. Was a little too late, I was seen standing there just a quick 'I'll be with you in a minute' would've been perfect. I left without purchasing anything and was happy to have spent money as it's my birthday today and wanted to buy some cake.
September 2023 by Grace G
I went for afternoon tea today with family and we really enjoyed it. A lovely selection of sandwiches and cakes, fresh and warm scones with jam and cream and unlimited tea and coffee. We had a voucher for afternoon tea for 2 and paid for an extra afternoon tea for 1, as well as food from the full menu for a child. The voucher included extra cakes to take away too which was a nice surprise. We were serves by Ana Marie and she was fantastic, so lovely, helpful and genuinely enjoyed serving us! She's been mentioned on other reviews and she really made the while experience for us. Her colleagues were equally as lovely too. We'll definitely be going back again soon as we really enjoyed it.
September 2023 by Curiosity62673093276
This was our first visit. Great service , excellent cakes and coffee. Didn't realise they also do meals , will try them next time.
August 2023 by Carol Lawson
I haven't been to this branch for a very long time but have noticed that the cakes seem smaller than before. I had a black forest gateaux that tasted a little stale. Definitely not up to the usual standard. While my partner was in the toilet the waitress decided to bring up the bill and machine before I'd asked for it! A good job I had my card with me. This used to be my favourite coffee and cake place, not anymore unfortunately ?
August 2023 by Sin Catcher
The worst experience what I had serving cappuccino instead of flat white in take away cup as I didn't plan to stay.My toddler changed his mind to get a cake from the shop so asked a cake to Eat In from the same blonde girl. And she told me I paid for a take away coffee so I will not be given a seat to eat that piece of cake.They told me to eat outside with my TAKE AWAY COFFEE.And well that is extremely rude as I wanted my 4 years old sitting down and eating that cake was given.I paid for that!!!By the way the cake was dry and I asked for a new one which was not again a new cake... I know how guys selling cakes, first sell the old and leave the fresh for later.Everywhere else has a same system.But specifically I asked a fresh one and the brown hair petite girl thrown the second cake for the plate for my child to eat.I didn't not make a cavalcade and a big chaos, I COULD.My child was standing next to me.YOU SHOULD BE ASHAMED YOURSELF.I never ever go again to visit this overpriced, fake place.Know your price, worth and value but you don't even reach the standard.By the way change job if you don't like hospitality.
August 2023 by Herrera-Bardi Szabina
The worst experience what I had serving cappuccino instead of flat white in take away cup as I didn't plan to stay.My toddler changed his mind to get a cake from the shop so asked a cake to Eat In from the same blonde girl. And she told me I paid for a take away coffee so I will not be given a seat to eat that piece of cake.They told me to eat outside with my TAKE AWAY COFFEE.And well that is extremely rude as I wanted my 4 years old sitting down and eating that cake was given.I paid for that!!!By the way the cake was dry and I asked for a new one which was not again a new cake... I know how guys selling cakes, first sell the old and leave the fresh for later.Everywhere else has a same system.But specifically I asked a fresh one and the brown hair petite girl thrown the second cake for the plate for my child to eat.I didn't not make a cavalcade and a big chaos, I COULD.My child was standing next to me.YOU SHOULD BE ASHAMED YOURSELF.I never ever go again to visit this overpriced, fake place.Know your price, worth and value but you don't even reach the standard.By the way change job if you don't like hospitality.
July 2023 by kathryn reeve
Had an amazing ham and cheese croissant. The waitress (Grace), was very attentive and polite regardless of the lunch rush!
June 2023 by A Butterfly Chronicle
VERY nice cake - needed for a special occasion. Manager Mikah(? - apologies if spelt incorrectly) could not have been more helpful. 5 Stars all round! ?????