March 2024 by Moya Woolloff
Caffè Nero is nice, but please can please be told to keep there brats in control screaming and screaming it's not nice it's a coffee shop, not a children's play
March 2024 by Fatjon Shaba76
The shop is not clean very bad
March 2024 by Deborah Marsden
Very friendly staff, good atmosphere. But tables need to be cleared/wiped down more often ?
February 2024 by Alan Maynard
Service was very slow however the coffee was of a great quality.
February 2024 by Ian Clements
Just had to custom honey oat latte'
February 2024 by Bob Hope
First coffee was so hot it burned my lip and when I asked for one at regular temperature the second came the same way. Also, the attitude from the staff made me feel as if I was in the wrong yet in every other store I?ve been to, you have to ask for an extra hot coffee to get one at that temperature. In the thousand or so coffee shops I?ve visited.
February 2024 by Arusa Ahmed
Came in today with my nephew to grab a coffee, the lady with the black hair tied back, who has no sense of customer service skills, had seen that I was waiting but yet chose to serve someone else who had pushed in the queue and she had even seen that they had pushed in the queue. There?s basic decorum and basic skills when working in an establishment like this, really disappointing.
February 2024 by Samina sophiah
I go cafe nero a lot since boycotting costa and others really love there tea coffee
February 2024 by Gina Upton (Ginag)
Great coffee shop to meet friends and enjoy a coffee and a pastry.
February 2024 by Tony Power
Use regularly, great flat white.
February 2024 by Richard Fisher
Great coffee as always. Staff are friendly. However the decor is looking a little tired and needs a bit of tidying up. Other than that all good.
February 2024 by Nick
Popped in for the first time today. Only 2 staff working but they didn't stop. Needs more staff because there were a few tables that needed clearing. Food was tasty, and coffee was lovely. The place definitely needs a refurb and a deep clean. Toilets were locked so I had to queue up to get a code for the lock. Why are they locked? It's just silly!
February 2024 by Sarah McDowall
Love Nero but not today in Southend. Cluttered and filthy tables which were very slow to be cleared and cleaned. Not be rushing back.
February 2024 by Paul Walters
Stood for over 10 mins at the counter was ignored by both staff members, not sure how long the lady in front of me was waiting but the staff were cleaning an empty coffee shop as there was only 2 customers seated. That person serving Ignored the fact I was stood for a while made 1 latte and that seemed to her over 5 mins to do, definitely not busy at all and no reason to ignore paying customers! Customer service is non existent and not the first time it?s happened here. Much better coffee and ALOT better service elsewhere!
January 2024 by Judith Hope
The coffee and cake were very good. The staff were friendly. The toilets could do with some modernisation, but at least they had some. We will go back. It was very pleasant.