January 2024 by Anytime Fitness Harlow
Great customer service and audio knowledge which helped me decide which product I needed.
November 2023 by Russell
Great range of guitars, friendly staff.
October 2023 by Jason Brown
Great music store, well laid out for viewing instruments and equipment, very knowledgeable and helpful staff.
September 2023 by Greg Thornton
Rob and GigGear have help massively in purchasing an amp I?ve been looking to purchase for a few years. Highly recommend them to any musician out there. Excellent customer service from start to finish!
September 2023 by bill wayne
My order has been dealt with smoothly and efficiently and I am looking forward to receiving my guitar tomorrowI would have no hesitation in recommending this companyMany thanks gig gear
September 2023 by Susan Bateman
Brilliant staff, friendly and know exactly about all their stock in their shop.x
September 2023 by Mark Harding
Popped into Giggear today for the first time in a few months. They had exactly what I needed, at a fair price. Staff were knowledgeable and friendly as they have always been over the many years I?ve shopped there. I wanted to try a guitar for a possible future purchase, this wasn?t an issue at all. Staff were more than accommodating, would definitely recommend for anyone?s musical needs.
August 2023 by Peter Oliver
Very disappointed with poor service. Had great intensions on purchasing a ukulele for my daughter and browsed in store. Finally agreed with her on one and she was very excited, however when taking the ukulele to the checkout I was told the price tag was advertised lower than they could sell it for. The instrument brand and model was labled correctly, but the price wrong. A mistake on there part, in which I didn't get an apology for. They did offer it at a slightly lower cost, however even still wasn't within my budget.I returned shortly after and purchased a different one, as i didnt want her to be upset. I asked if they could possibly price match to UK sellers online because of there mistake, yet refused todo so.Most places choose to honour price faults, but not giggear.Do feel like the old staff prior to the new ones we're much more helpful and friendly also
August 2023 by Heather M
Brought my violin in to have a string restrung. The staff seemed friendly enough. I accidentally brought in the wrong string for them to replace it with, which they informed me, and I said I would purchase a replacement and bring it in. Albeit, it took me some time, as I had a lot going on at the time - but they ended up purchasing the string themselves despite my saying I was going to do it, and without asking or informing me - until I was informed the violin was ready. They were going to charge me almost £26 - for a string and restringing of one string. (They don't even charge this much in Notting Hill at violin shops). Of course, I contested this, and (though) they brought it down to £10, again, this was overpriced (I priced this against 15 other music and specialist violin shops in London), but I didn't want to contest further, as I just wanted my violin and to go.It gets worse - when I picked up my violin, not only had they not strapped it in (which I didn't realize until walking about 10ft out of the shop after hearing it thud while I walked), but they did not loosen the strings!; which I just couldn't believe!Do not recommend at all. Terrible experience.
July 2023 by Lauren Conway
It?s not the Gig Gear of old unfortunately. The old staff were much more friendly definitely miss Rob and especially Alex he was great and always had a smile on his face. The new staff are nowhere near as friendly and nice, in fact they can be quite rude. I have stoped shopping here now after 15+ Years which is a shame. Also prices seems to be higher then elsewhere and other shops I have visited recently have a huge and varied offering of guitars in comparison to Gig Gear, such a shame.
July 2023 by Jamie
Outstanding customer service! Charlie was a pleasure to deal with, and he handled the particular query I had excellently and in a super helpful and friendly manner. Very much recommended!
July 2023 by Vincent Wright
the staff in giggear are really friendly professional unpretentious, very knowledgeable about every guitar ive bought out of there. I also get my guitars set up by them as well. the set up their guitar technician does is out standing. as well they are not sales vultures like you get in some music shops as well.10/10
April 2023 by Ian Unz
Had to write a review about this place.I rang them initially about a Sigma guitar I was interested in. Right from the outset they were great. Courteous and professional. I instantly felt I could trust them. The price was also the best on the internet for the Sigma DTC-28HE I ordered.They promised to check out the set up etc before sending out.Well it came and wow. Its exceeded my expectations. It plays, smells and sound like a Martin.Thanks Rob who was my point of contact and GigGear for providing an excellent service. Will definitely use you guys again.Ian
April 2023 by Bill Roffey
Needed a hard case for my Epiphone EL-00 parlour style guitar. Hard cases aren't easy to find for this size and all Epiphone ones seem to be on back order with other stockists except with these guys. It's a handsome case and was despatched promptly.
April 2023 by S B
They have an amazing collection of music gear. Nice friendly staff. They even do guitar lessons..
